Your RoleThe Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company's Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets.
The position provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. The role owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings while ensuring strong client partnerships, disciplined execution, and regulatory compliance.
This is a hybrid position: the majority of time during the first 12 months will be spent onsite at our York, PA site. The role also requires global travel to other entities. Candidates should be comfortable working primarily from the York site and traveling as needed to support operations across multiple locations.
- Global Vision, Strategy & Service Delivery
- Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
- Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
- Translate strategy into executable initiatives with measurable outcomes.
- Governance & Operating Model
- Define and maintain governance structures, decision-making authority, and escalation pathways.
- Establish global delivery standards, KPIs, and performance management frameworks.
- Ensure consistent service delivery and accountability across regions.
- Client Partnerships & Executive Sponsorship
- Identify and mentor executive sponsors for key client engagements.
- Build and maintain long-term strategic client relationships.
- Gather regular client feedback and drive continuous improvement.
- Executive & CEO Engagement
- Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
- Lead executive-level escalations while protecting business outcomes and reputation.
- Commercial Management & Contract Governance
- Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
- Ensure strategic scope alignment, commercial viability, and delivery feasibility.
- Program, Project & Portfolio Oversight
- Provide executive oversight of global programs, projects, and service portfolios.
- Ensure delivery quality, regulatory compliance, and risk management across all engagements.
- Travel globally as required to govern and lead critical initiatives.
- Financial Ownership (P&L)
- Own P&L responsibility for Global Professional Services Operations.
- Approve pricing strategies, utilization models, and resource plans.
- Oversee forecasting, revenue recognition, and financial risk management.
- Market Positioning & Growth
- Define market positioning and the Professional Services & Software offerings roadmap.
- Identify opportunities for service expansion, innovation, and strategic partnerships.
- Regional Leadership Enablement
- Provide guidance and direction to Regional Managing Directors.
- Support regional teams to deliver expectations related to revenue, delivery, and people & culture.
Requirements- Bachelor's degree in Business, Engineering, Computer Science, Life Sciences, or a related field required.
- Master's degree (MBA, MS, or equivalent) is strongly preferred.
- Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments.
- Proven experience leading global service organizations with P&L responsibility.
- Strong background in contract governance, commercial negotiations, and service delivery management.
- Experience operating in regulated industries and managing complex, multi-region programs.
- Demonstrated success building high-performing leadership teams and succession pipelines.
- Candidates must be able to travel frequently and support onsite engagements as needed, including international travel.
Demonstrated Core Competencies - Strategic & Visionary Leadership
- Ability to define and articulate a clear global vision and strategy for Professional Services and Software.
- Develop short-term and long-term roadmaps aligned with business growth and client demand.
- Inspire and motivate teams to deliver strategic goals and objectives.
- Market & Client Orientation
- Maintains strong awareness of current, emerging, and future client needs across global markets.
- Assesses Professional Services & Software capabilities and offerings relative to competitors.
- Builds strategies to position the organization as a top-tier Professional Services provider.
- Executive Presence & Stakeholder Management
- Strong executive presence to manage CEO and senior stakeholder expectations.
- Communicates clearly, aligns expectations, and resolves issues and escalations efficiently.
- Protects business outcomes while maintaining trust and long-term partnerships.
- Governance, Risk & Accountability
- Establishes clear governance frameworks, decision rights, KPIs, and escalation paths.
- Ensures governance expectations are clearly communicated to avoid business disruption.
- Monitors performance and reports progress to the CEO.
- Commercial & Financial Acumen
- Strong commercial mindset with demonstrated negotiation capabilities.
- Aligns scope, risk, and value while protecting margin and delivery feasibility.
- Ensures financial performance meets targets through cost control, efficiency, and standardization.
- Digital & Innovation Mindset
- Strong digital fluency with the ability to assess and leverage technology to enable business outcomes.
- Teamwork
- Demonstrates an enterprise mindset by consistently prioritizing company success over individual or functional interests.
- Breaks down organizational silos and aligns stakeholders across functions to drive integrated outcomes.
- Encourages and empowers teams to model collaborative and inclusive behaviors.
- Shares credit openly and recognizes individual and team contributions.
- Agile & Accountable Leadership
- Owns outcomes for both successes and failures without deflecting responsibility.
- Makes data driven decisions by effectively prioritizing, identifying risks, and determining solutions aligned to business objectives.
- Adapts quickly to shifting priorities while maintaining compliance and customer commitments.
- Communication
- Communicates clearly, transparently, and consistently across all levels of the organization.
- Sets clear expectations and openly addresses concerns, risks, and business impacts.
- Actively seeks, values, and responds to critical input and feedback.
- Innovation & Continuous Improvement
- Challenges the status quo to drive progress and advance the organization to the next level.
- Proactively monitors business performance to identify opportunities for process improvement, efficiency, and standardization.
- Drives continuous improvement initiatives that enhance effectiveness, scalability, and consistency across the organization.
- Encourages teams to develop and adopt innovative or improved ways of working that support overall company success.
- Talent Acquisition, Development & Retention
- Establishes organization structures, role clarity, competency models, and succession planning.
- Hire high caliber talents with appropriate skill sets aligned to role and business needs.
- Empowers teams to deliver business objectives without micromanaging tasks.
- Retain top talents by fostering a positive, accountable, and high integrity culture.
- Provides regular, actionable feedback to support employee development and performance.
- High Integrity & Ethical Leadership
- Demonstrates uncompromising integrity and ethical leadership in all aspects of the business.
- Sets and models the standard for professional conduct, accountability, and decision making across the organization.
BenefitsOffering a full suite of benefits, PSC Biotech™ is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance, so you not only enjoy your work, but also have the time and resources to live your life happy and healthy.
- Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
- Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
Adhering to the requirements of U.S laws on salary transparency, the base annual salary range expected for this role is set between $250,000 - $350,000 USD annually. Additional compensation: This position is eligible for commission and/or incentive pay as part of the total compensation package. The salary offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.
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