The Global Account Manager is responsible for supporting the delivery of strategic initiatives across the global account portfolio. Reporting to the AVP, Global Account Manager, this role is responsible for meeting our client commitments, managing key components of new program launches, and supporting growth initiatives.
This role sits within account management but operates across functions, driving alignment, accountability, and progress across complex, multi-stakeholder initiatives. This role ensures that strategic priorities and client commitments are translated into clear, executable plans and delivered successfully across the organization.
We are seeking an individual who can operate independently, bring structure to ambiguity, and effectively coordinate across teams, while also developing the materials and analysis needed to support decision-making.
How You Will Create an Impact
- Partner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets
- Translate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependencies
- Track progress, identify risks, and proactively drive resolution of issues
- Have a strong understanding of the different regulatory market requirements
- Experience building business cases, summaries, and structured reporting
- Serve as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverables
- Ensure teams are coordinated and informed, with clear expectations and timelines
- Escalate and help resolve blockers impacting delivery
- Communicate with client counterparts to maintain alignment on timing and deliverables
- Bring structure to how initiatives are tracked and executed across the account (timelines, trackers, dependencies)
- Maintain documentation and working files to support transparency and continuity across initiatives
- Identify opportunities to improve processes and ways of working
- Learn pricing and P&Ls to ensure track efficiencies and measure post launch success
- Support preparation for internal and client-facing updates, including QBRs and executive readouts
- Track KPIs and understand how we measure success across our different programs
What You’ll Need to Succeed
- 3-5 years of experience in account management, operations, program delivery, or similar roles within complex environments
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Ability to operate independently and drive progress without constant direction
- Strong communication and problem-solving skills
- Experience in insurance, warranty, or service contract programs is preferred
- Experience supporting global or multi-market initiatives is preferred
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Functional Area:
SM - Sales & Marketing
National Union Fire Insurance Company of Pittsburgh, Pa.
