Job Summary
The General Manager oversees operational, financial, and quality performance across assigned specialty sites, serving as the primary leader for staff, providers, and patients while ensuring efficient workflows and KPI achievement.
Responsibilities
Operations & Workflows
• Manage day-to-day front desk, clinical, and administrative operations across specialty sites,
ensuring compliance with regulatory standards and organizational policies.
• Conduct site visits to identify bottlenecks, optimize patient flow, and implement process
improvements.
Staff Leadership
• Supervise front desk staff, clinical assistants/MAs, and site leads; monitor performance against KPIs
and implement improvement plans as needed.
• Partner with supervisors to deliver training, audits, and mentoring for all staff levels.
Access & Scheduling
• Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize
provider capacity and reduce no-shows.
• Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
Clinical Operations
• Ensure consistent execution of triage, lab/diagnostic workflows, specimen handling, and procedure
support across sites.
• Maintain compliant, well-stocked clinical environments with proper room turnover and sterilization
protocols.
Analytics & Quality
• Generate operational reports and conduct chart audits to monitor compliance, documentation
quality, and KPI performance.
• Analyze trends in denials, open orders, and patient outreach; implement corrective actions when
targets are missed.
Financial Management
• Manage site budgets including payroll, supplies, and operating costs; process bi-weekly payroll and
track PTO.
• Review revenue cycle reports and collaborate with billing teams to resolve denial patterns.
Supply & Facilities
• Order and track supplies via inventory systems while meeting budget targets; coordinate
maintenance and equipment needs.
Communication
• Lead staff meetings to share policy updates and performance results; collaborate with specialty
directors and providers on strategic initiatives.
Qualifications
• Bachelor's degree in healthcare administration or related field
• 3-5 years in outpatient/ambulatory operations, different specialties, preferably multi-site specialty experience
• Proven track record managing teams and driving KPI performance
• Proficiency with EHR/practice management systems and revenue cycle concepts
Core Competencies
• Operational excellence and staff development
• Data-driven decision-making
• Patient-centered service orientation
• Multi-site adaptability
