Bachelor's degree in Business, Supply Chain, Logistics, or related field; MBA preferred.
15+ years of progressive operations leadership experience, including 5 years in a senior leadership role in 3PL or logistics.
Demonstrated multi-site P&L ownership and operational improvement track record.
Experience as a strategic partner to executive leadership with influence on company decisions.
Deep knowledge of warehouse KPIs and vendor management.
Track record in leading WMS implementations or technology transformations.
Strong financial acumen and analytical decision-making skills.
Responsibilities
Collaborate with VP to define strategic priorities and growth objectives.
Drive operational strategy across fulfillment and logistics functions.
Lead KPI performance across multi-site operations.
Manage warehouse operational P&L and financial forecasting.
Ensure operational consistency and culture across facilities.
Oversee third-party partnerships and vendor performance.
Develop technology strategy to support operational efficiency.
Benefits
100% health, dental, and vision insurance coverage for employee and family.
401(K) company match available.
Free daily lunch catering for staff.
Annual performance-based incentives offered.
Recognition program for certifications achieved.
Fitness center membership subsidy program provided.
Full Job Description
Job Summary
The company is seeking an accomplished General Manager to serve as the senior operational and strategic leader across their growing multi-site 3PL network. Reporting directly to the Vice President, this role is central to the company's next chapter ? a pivotal hire for a proven operator who can drive enterprise-wide performance, shape company strategy, and play an instrumental role in building a profitable, scalable organization.
The General Manager will act as a key strategic advisor to the VP, contributing directly to decisions that shape the company's growth trajectory, financial health, and long-term competitive positioning. This individual will bridge high-level business strategy with ground-level operational execution ? owning the full spectrum of fulfillment and logistics performance across NJ and CA facilities, while simultaneously identifying and advancing the initiatives that will move the company toward sustained profitability.
This is not a caretaker role. The company is looking for a builder ? someone with the vision to identify opportunity, the discipline to execute, and the leadership presence to inspire a team and earn the trust of clients and partners alike
Job Description
Strategic Advisory Responsibilities
As a key strategic advisor to the Vice President, the General Manager will play an active role in shaping AWI's business beyond day-to-day operations.
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Partner with the VP to define AWI's strategic priorities, growth objectives, and path to profitability.
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Provide data-driven operational insight to inform executive decisions on capacity, investment, pricing, and market positioning.
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Identify and evaluate new business opportunities, market trends, and competitive dynamics that could impact or accelerate AWI's growth.
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Lead or contribute to high-priority strategic initiatives including facility expansion, new service line development, and organizational restructuring.
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Serve as a key voice in executive conversations around client acquisition, retention strategy, and long-term commercial viability.
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Translate company-level financial and growth targets into operational plans with clear milestones and accountability structures.
Core Operational Responsibilities
1. Enterprise Operations Leadership
Define and execute AWI's operational strategy across all fulfillment and logistics functions, ensuring the organization is structured, staffed, and resourced to meet current demands and scale for future growth.
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Set the operational vision and multi-year roadmap for AWI's NJ and CA facilities.
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Drive enterprise-wide KPI performance including on-time shipping, order cycle time, inventory accuracy, labor productivity, capacity utilization, and cost per order/unit.
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Translate executive priorities into actionable operational plans with clear milestones, owners, and accountability structures.
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Serve as the senior decision-maker for cross-functional operational challenges requiring rapid resolution.
2. P&L Ownership & Financial Stewardship
Assume full ownership of the warehouse operational P&L, with accountability for cost-to-serve performance, margin health, and financial forecasting across all facilities.
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Identify and act on cost drivers with precision ? balancing service quality with operational efficiency to protect and grow margins.
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Lead annual budgeting, rate reviews, and operational modeling to underpin sustainable financial performance.
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Partner with Finance leadership to improve forecasting accuracy, capital planning, and labor cost management.
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Sponsor and deliver documented cost savings initiatives with quantifiable, board-ready financial impact.
3. Multi-Site Operational Excellence
Lead and align operations across AWI's NJ and CA facilities, ensuring consistent service standards, operational discipline, and a unified performance culture.
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Standardize SOPs, workflows, and governance frameworks across all sites to eliminate inconsistency and reduce risk.
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Establish a rigorous operational rhythm ? including daily standups, weekly performance reviews, and executive-level monthly reporting.
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Oversee routing, dispatch, and fulfillment execution integrity with a zero-tolerance posture on service failures.
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Champion continuous improvement initiatives that increase throughput and quality without proportional increases in labor spend.
4. 3PL & Vendor Governance
Lead AWI's third-party partner ecosystem with a governance-first approach, ensuring all vendors ? staffing agencies, carriers, technology providers, and equipment vendors ? are held to measurable performance standards.
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Conduct structured, executive-level business reviews with key partners and enforce SLA compliance and contractual obligations.
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Develop and manage corrective action plans tied to defined KPIs, escalating or transitioning underperforming partners as needed.
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Drive transparency in vendor cost structures and negotiate favorable terms aligned with AWI's operational and financial objectives.
5. Technology & Systems Strategy
Own AWI's WMS strategy and broader technology roadmap, ensuring systems are a competitive enabler ? not a constraint ? to operational performance.
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Direct WMS governance, continuous improvement, and integration with adjacent platforms and reporting infrastructure.
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Partner with IT leadership and implementation partners to enhance inventory control logic, scanning accuracy, and operational dashboards.
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Champion the elimination of manual workarounds through targeted system enhancements and process reengineering.
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Evaluate and introduce emerging technologies that can meaningfully improve throughput, accuracy, or cost efficiency.
6. Inventory Integrity & Regulatory Compliance
Maintain uncompromising standards for inventory accuracy and compliance readiness across all AWI facilities, ensuring the organization is always audit-ready and client-compliant.
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Sustain 6399;99% inventory accuracy through cycle count governance, transaction discipline, and structured root cause analysis.
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Ensure full compliance with FDA program requirements, client-specific mandates, and internal safety and operational standards.
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Lead corrective and preventive action (CAPA) processes in response to compliance incidents, ensuring systemic root causes are addressed ? not just symptoms.
7. Client & Commercial Partnership
Operate as AWI's most senior operational voice with key clients, building relationships founded on transparency, trust, and consistently exceptional service delivery.
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Lead executive client business reviews and serve as an escalation point for high-priority operational matters.
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Align operational capacity planning with the sales pipeline and proactively support new account onboarding.
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Partner with Business Development to assess operational feasibility, capacity requirements, and cost-to-serve for prospective accounts.
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Contribute to pricing strategy and rate card development through data-backed operational modeling.
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Apply a broad understanding of market trends, competitive dynamics, and organizational capabilities to inform strategic growth decisions.
8. Organizational Leadership & Talent Development
Build, lead, and inspire a high-performing operations organization, creating a culture of accountability, continuous improvement, and professional growth at every level.
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Lead, coach, and develop a team of Operations Managers, Supervisors, and cross-functional staff across NJ and CA.
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Build leadership bench strength through structured development plans, succession planning, and performance management.
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Establish clear expectations, measurable goals, and a cadence of feedback that drives both individual and team excellence.
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Model AWI's values and cultivate a workplace culture that attracts and retains top operational talent.
Qualifications
Required
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Bachelor's degree in Business, Supply Chain, Logistics, or a related field; MBA or advanced degree preferred.
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15+ years of progressive operations leadership, with at least 5 years in a General Manager, Director-level, or equivalent senior leadership role within 3PL, fulfillment, distribution, or omnichannel logistics.
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Demonstrated multi-site P&L ownership with a track record of delivering measurable operational and financial improvements.
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Proven experience serving as a strategic business partner to executive leadership, with demonstrated influence on company-level decisions.
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Deep expertise in warehouse KPI management, SLA governance, and vendor performance management.
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Proven experience leading WMS implementations, major system enhancements, or technology transformation initiatives.
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Demonstrated ability to drive substantial improvements in labor productivity, order accuracy, and cost efficiency.
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Executive-level communication and client relationship skills, with experience presenting to C-suite and VP-level stakeholders.
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Strong financial acumen with a data-driven, analytically rigorous approach to decision-making.
Preferred
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Experience operating within high-volume, multi-client 3PL environments serving DTC and retail compliance channels.
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Background in FDA-regulated or compliance-sensitive product categories.
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Experience contributing to company-level strategic planning, growth initiatives, or profitability turnarounds.
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Korean language proficiency preferred
What's On Offer
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Health, Dental, Vision Insurance ? 100% coverage for you and family
