General Manager, Semiconductor

Location: Torrance, CA or Phoeniz, AZ Division: Air & Sea US Job Posting Title: General Manager, Semiconductor - 132738 Time Type: Full Time Summary The General Manager, Semiconductor Operations is responsible for leading and developing DSV's semiconductor operations within the assigned scope, with overall accountability for operational performance, customer service, quality, people leadership and financial results. The role will drive a consistent, scalable and high-performing operating model supporting the specific requirements of the semiconductor industry. The General Manager will work closely with local, regional and global stakeholders to strengthen operational execution, customer relationships and continuous improvement. Key Responsibilities • Lead the semiconductor operations organization within the assigned scope • Ensure consistent, reliable and high-quality operational execution. • Establish clear ownership, accountability and escalation structures. • Ensure appropriate staffing, resource allocation and organizational readiness. • Drive standardization and continuous improvement across the operation. • Identify operational risks and ensure timely corrective and preventive actions Customer & Quality Management • Act as a senior operational contact for key semiconductor customers • Establish strong customer governance and proactively manage service performance and escalations. • Ensure customer requirements are translated into clear and executable operational processes. • Maintain a strong focus on quality, compliance and operational discipline. • Drive consistent use of SOPs, IOPs, work instructions and other operational standards. • Promote a culture focused on prevention, root-cause resolution and continuous improvement. Financial & Performance Management • Take responsibility for the operational and financial performance of the assigned business. • Balance service quality, productivity and profitability. • Establish and monitor relevant operational KPIs. • Identify opportunities to improve productivity and operational efficiency. • Ensure resources and cost structures remain aligned with business requirements. People Leadership • Lead, coach and develop the semiconductor operations team. • Establish clear objectives, responsibilities and accountability. • Build organizational capabilities and semiconductor expertise. • Develop talent and succession plans for key positions. • Create a collaborative, performance-oriented working environment. Business Development & Implementation • Support the implementation and operational onboarding of new semiconductor business. • Partner with Commercial and Product teams to develop operational solutions that are competitive, scalable and executable. • Ensure new business is transitioned effectively into steady-state operations. • Support continued development of DSV's semiconductor capabilities and service offering. Collaboration • Work closely with Air & Sea leadership, Commercial, Product, Procurement, QHSE and other relevant functions. • Collaborate across the DSV Semiconductor network to share knowledge, capabilities and best practices. • Support the continued development and standardization of DSV's semiconductor operating model. Experience & Qualifications • Strong leadership experience within international freight forwarding, logistics or supply chain operations. • Experience leading operational teams and complex customer environments. • Strong understanding of Air & Sea freight forwarding operations. • Semiconductor, technology or other high-value logistics experience preferred. • Strong financial and commercial understanding. • Demonstrated ability to drive operational excellence and organizational improvement. • Strong communication and stakeholder-management skills. • Ability to work effectively across functions, locations and organizational levels. Leadership Profile The General Manager is expected to be: • Operationally strong with a high level of ownership and accountability. • Customer focused with the ability to build trusted relationships. • Quality driven with attention to consistency and operational discipline. • Commercially minded, balancing service, productivity and profitability. • People focused, developing strong teams and future leaders. • Collaborative, connecting local operations with the broader DSV organisation. • Improvement oriented, continuously challenging how the operation can become better and more scalable. For this position, the expected base pay range is $123,200.00 - $154,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.