Description
Overview of the role:
We are seeking a hands-on General Manager for our upfit center. This role is responsible for the overall leadership, performance, and profitability of the facility, combining operations, sales/business development, and financial management (including full P&L responsibility).
Responsibilities:
Overall Leadership & Performance
• Full responsibility for the performance, growth, and profitability of the upfit center
• Establish and implement operational and sales processes
• Create a high-performance, customer-focused shop culture
• Monitor and drive key business KPIs (sales, margins, efficiency, customer satisfaction)
Operations Management
• Oversee all upfit projects from intake to completion
• Ensure quality control, safety standards, and efficient workflow processes
• Manage scheduling, logistics, suppliers, and external vendors
• Build and scale operational systems as the business grows
Sales & Business Development
• Generate, manage, and close new business (fleet, commercial, and retail customers)
• Develop and maintain strong customer relationships
• Prepare quotes, proposals, and pricing strategies
• Identify and pursue new market opportunities and partnerships
• Build a sustainable sales pipeline and repeat business base
Financial Management (P&L Ownership)
• Full responsibility for upfit center financial performance and profitability
• Manage pricing, margins, and cost control
• Track revenue, expenses, and overall P&L performance
• Approve job costing and ensure profitability targets are met
• Report on financial and operational performance regularly
Requirements
• Experience in automotive, upfitting, fabrication, or related industry preferred
• Strong background in sales and business development
• Proven leadership or general management experience
• Strong financial acumen (P&L, margins, cost control)
• Ability to work independently and build structure from the ground up
• Strong organizational and problem-solving skills
• Valid driver's license
