7+ years of experience as a General Manager or senior hotel leader in hospitality operations.
Experience in boutique, lifestyle, or experiential hotel environments; wellness or food & beverage experience is a plus.
Strong financial acumen with skills in budget management, forecasting, and cost control.
Exceptional leadership and team-building abilities, with a focus on talent development.
Excellent communication skills to foster collaboration across departments.
Proficiency in property management systems and MS Office/Google Suite.
Passion for outdoor recreation and sustainability, aligning with Gravity Haus values.
Responsibilities
Manage daily hotel operations, ensuring high standards of service and operational efficiency.
Monitor revenue targets and prepare financial reports to optimize profitability.
Recruit, train, and mentor staff to build a motivated and cohesive team.
Implement customer service standards and handle guest complaints to ensure satisfaction.
Collaborate with marketing and sales teams to promote the property and grow local membership.
Build relationships within the community to enhance engagement and promote events.
Oversee planning and execution of community gatherings that align with the Gravity Haus ethos.
Benefits
Temporary onsite housing available.
Opportunity to lead a dynamic team in a unique hospitality environment.
Engagement with the local community and industry leaders.
Focus on wellness and sustainability in operations.
Potential for professional growth and development within the company.
Full Job Description
Job Type
Full-time
Description
Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.
Temporary onsite housing is available for this position.
Key Responsibilities
Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
Membership & Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events. Own the performance of the propertys membership base, including member experience, engagement, retention, and growth, as a critical driver of overall business success.
Event Oversight: Oversee the planning and execution of engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.
What Were Looking For
Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
Bachelors degree preferred; equivalent work experience considered.
Physical Requirements
Ability to stand and work on feet for extended periods.
Ability to lift and carry up to 40 lbs.
Flexibility to work varied shifts, including nights, weekends, and holidays.
