Minimum of 5 years' experience in HVAC/Plumbing/Home Services management including KPI/P&L oversight.
Familiarity with Nexstar and ServiceTitan software systems.
Demonstrated management and supervisory abilities.
Knowledge of quality management principles and effective communication.
Proven experience in conflict resolution.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Excellent interpersonal and communication skills, both written and oral.
Responsibilities
Promote a customer service-oriented team culture.
Champion key business metrics and manage business units towards goals.
Communicate and implement the company's vision and direction effectively.
Foster a sense of collective purpose among employees, highlighting their importance to the company.
Lead and mentor managers across different divisions.
Drive sales following company protocols and training modules.
Collaborate with all organizational levels to implement strategic plans and evaluate performance.
Benefits
Full-time position with overtime as necessary.
Health, Dental, and Vision insurance included.
Paid holidays, sick days, and vacation benefits.
Full Job Description
You will manage and grow a high-volume, residential HVAC service provider in both revenue and profitability using your positive attitude, genuine care for all employees, and ability to tackle small details without ever losing sight of the big picture. You will use your proven service industry experience and business acumen to drive and grow revenue and ensure success. Maintaining and growing customer relationships, employee motivation, and revenue streams will enable you to crush goals and reap rewards. Great working relationships with colleagues, other managers, owners and associates with an upbeat team spirit will be contagious and paramount.
Benefits
Salary from $125k - $140k annual salary + bonus
Full time with overtime as necessary
Health, Dental, Vison insurance
Paid holidays, sick days and vacation
Responsibilities
Promote a team culture that believes in delivering excellent customer service
Champion key business metrics and reporting, managing business units based on their metrics-based goals
Communicate and implement our vision, mission and overall direction.
Ensure that the direction is communicated in a way that allows every employee to believe that they are part of something bigger than themselves and that their role is strategically important to the company
Lead managers of other divisions
Drive sales by following the company's process and training
Help implement the strategic plan for the company and work with all levels of the organization to execute
Have awareness of the competitive landscape, opportunities for expansion, customers, markets, industry developments and standards
Evaluate success or failure using a set of strategic performance indicators
Manage and develop staff, including hiring, terminating, and disciplining of employees. setting schedules, work priorities, conducting staff meetings, coaching employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction
Evaluate workload in a way that best utilizes manpower and maximizes profits
Ensure all processes and procedures are followed
Observe all safety and company rules and regulations in the performance of duties
Delivery of goals and metrics for assigned team; ensure goals are met monthly
Oversee facility and equipment maintenance; ensure that assets are protected and controlled
Maintain an organized and clean work environment
Generate reports and measures of departmental operations
Monitor inventory, tools and vehicles
Help to resolve customer issues and complaints to ensure customer satisfaction
Ensure proper materials and equipment are ordered and dispersed
Instruct technicians on proper use of materials and quality workmanship
Maintain ongoing training of technicians
Ensure employees have and maintain proper tools
Evaluate staff to determine training requirements.
Requirements
Minimum of 5 years' experience in an HVAC/Plumbing/Home Services business management role including KPI/P&L.
Nexstar and ServiceTitan familiarity
Excellent management and supervisory skills
Understanding of the principles of quality management with respect to effective communication
Experience with management and conflict resolution
Level personality with a drive for success
Strong organizational skills, manage multiple tasks, prioritize and meet deadlines
Ability to adapt to a very fast-paced environment and deadlines
Strong attention to detail
Excellent interpersonal and communication skills, both written and oral
Deliver a high level of customer service on a consistent basis
Ability to motivate a team
Ability to pass a drug test, background screening and possess a clean driving record.
