General Manager Aviation
Reporting to the Regional Director of Aviation Operations, the General Manager is responsible for managing the daily activities of snow removal. Operations during the Spring and Summer months include broadening customer retention activities, enhancing customer service, exploring new revenue opportunities, recruiting operators/drivers and other members of the base operations team, while promoting a safe and productive work environment and ensuring excellent service to our customers
General Manager Aviation Responsibilities
Evaluates overall contract service delivery requirements, schedules for deficiencies, develops effective plans and creates recommendations for improvements.
• Works closely with the Fleet Department to assess equipment needs according to active contract requirements, creates Fleet work orders for equipment maintenance and repairs.
• Develops, implements, and monitors all aspects of the snow removal / operator program, including safety, recruitment, orientation, training, support, and recognition of operators.
• Partners with Outworx support departments to ensure compliance and positive employee experiences.
• Provides appropriate job information for all snow removal / equipment and personnel dispatched.
• Solves problems for clients by understanding and exceeding their expectations.
• Illustrates the value of products and services we offer to create growth opportunities.
• Attend Base conferences, meetings and social functions while representing the Outworx brand.
• Works with Sales to develop a networking and prospecting plan.
• Collaborates with Sales on new business opportunities to help bring to contract close.
• Replies promptly to customer inquiries for scheduling work, estimate appointment requests.
• Maintains communication with key customers on a regular basis.
• Ensures compliance of vendors and contractors providing snow removal service.
• Reviews, analyzes, modifies, and implements efficient and effective department budgets, P&L statement, processes, policies, and procedures.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Provides the work group clear and informative direction through timely feedback.
• Enforces established safety guidelines; promotes a safe workplace.
• Maintains accurate records and metrics, audits, as necessary.
• Responds to external customer questions and resolve problems.
• Performs other related duties as assigned by management.
• Periodic travel either locally or nationally.
General Manager Aviation Requirements
• Bachelor's degree or equivalent work experience in business or related discipline.
• At least 2 years Snow Removal / Construction Experience or equivalent.
• At least 2 years in a people management role.
• Previous Account Management/Customer Service experience is a plus
• Scheduling/Dispatch experience.
• Demonstrated ability to manage priorities and workflow.
• Proven leadership and business acumen skills.
• Proven ability to handle multiple projects and meet deadlines.
• Advanced understanding of basic office applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Commitment to excellence and high standards.
• Regularly required to stand; walk; sit; and talk, hear and see.
• Long hours during snow removal operations with 24/7 availability.
• Regularly/occasionally lift and/or move up to 40 pounds
Company Benefits
We offer our benefits eligible associates a comprehensive benefits package that includes medical, dental & vision insurance, a 401k plan with company match, basic life insurance, disability & accidental death, short- and long-term disability, along with additional voluntary products. We also offer accrued paid time off to eligible associates.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, seasonal or casual. Benefits eligibility is determined by local and federal legislation including, but not exclusively, ACA & ERISA guidelines.
