BS/BA degree with 2 years of related experience, including 1 year in a supervisory role
Professional certification in relevant areas preferred
Valid Driver's License with acceptable Motor Vehicle Record
Strong understanding of quality and productivity improvement techniques
Excellent customer service skills
Ability to pass pre-employment background, drug, and medical screenings
Responsibilities
Expedite daily operational activities to ensure client satisfaction and adherence to company policies
Supervise airport ramp operations, including loading and unloading cargo aircraft
Oversee warehouse sort operations for international shipments
Manage back office staff and ensure effective communication regarding flight updates
Collaborate with US Customs and DHL Imports for shipment processing
Develop and maintain relationships with business partners
Implement special projects and manage Key Performance Indicators
Benefits
Bonus/Incentive Programs
401K retirement savings plan with company match
Comprehensive medical, dental, and vision coverage
Tuition reimbursement for continued education
Generous paid time off starting at 4 weeks
Paid leave options
Employee discount program
Access to employee assistance and work-life programs
Outstanding training opportunities
Full Job Description
We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.
Key Responsibilities:
Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
Supervises warehouse sort operations processing international import and export shipments
Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
Charged with developing and managing relationships with Business Partners
Responsible for development and implementation of special projects
Ensures quality system is implemented and maintained within area of responsibility
Manage Key Performance Indicators and cost levels
Assists in annual budget preparation
Provides technical product assistance to staff
Advises staff of changes to company policies and goals
Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
Sets objectives and delivers results with a short-term, operational focus
Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
Assigns and checks work
Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
Provides guidance and training
Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Skills & Qualifications:
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience
Professional certification required in some areas
Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
Must be 18 years old
Excellent customer service skills
Candidate must pass pre-employment background, drug, and medical physical screening
Physical Requirements:
Must be able to lift up to seventy (70) lbs occasionally
Must be able to lift forty (40) lbs frequently
Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
Competitive Pay ($85,125 - $113,500/annually)
Bonus/Incentive Programs
Retirement Savings - 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
About DHL Group
DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
