OPPORTUNITY SUMMARYThe Field Service Engineer II is responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems. Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide technical support of audiovisual, videoconferencing, and IT systems
- Diagnose audiovisual, videoconferencing, and IT related system problems
- Resolve system auto-generated Service Tickets
- Repair audiovisual, videoconferencing, and IT related systems, including re-terminating various cables
- Travel to up to 2 client sites per day, 8am-12pm & 1pm-5pm
- Provide remote end-user and concierge AV & IT system support
- Configure and program equipment for a various applications
- Interface with manufacturers to identify and resolve issues
- Make recommendations as to whether it is better to repair or replace a defective product
- Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information
- Deliver technical training and guidance to clients as well as Cenero personnel
- Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service
- Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence
- Clearly communicate complex technical concepts to peers, clients, and management
- Respond to notifications in a timely manner
- Maintain a positive work attitude, strong work ethic, and embrace a team centric environment
QUALIFICATIONS - Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
- At least 5-7 years of related AV experience; or equivalent combination of education and experience
- Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
- General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
- General knowledge of computers (Windows based) and office software
- Strong attention to detail and organizational skills are required
- Must be a self-starter with the ability to work independently or part of a team
- Strong time management, prioritization and both analytical and diagnostic skills are required
- Must possess exceptional written, oral and interpersonal communication skills
- Valid Driver's License with minimum of 3 years clean driving record
- Audiovisual installation and venue/event management experience is preferred
- Applicable manufacturer trainings and certifications are preferred
CERTIFICATES, LICENSES, REGISTRATIONS- CTS General Certification
- Biamp Tesira Certification
- QSC Level 1 Certification
- Crestron Core Track Certified
- Crestron Tech Track Certified
- Dante Level 1 Certification
- Experienced with Crestron Flex and Digital Signage
- Other applicable industry certifications and training as required.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HEALTH BENEFITS AND PERKS - Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
- Savings and 401K Investments with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance
- 100% Company paid Short-Term Disability
- Optional Long-Term Disability
- Paid Time Off awarded at hire
- On-site gym, weight room, locker room
- Giving Programs
- Employee Tuition Reimbursement
- Opportunities to network and connect
- Lucrative Employee Referral program
- Delicious Free coffee
- Warm Philly soft pretzels every Wednesday in Malvern
COMPENSATION TRANSPARENCY The total on-target earnings could range around $69,500 to $95,750. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All Cenero health and wellness benefits will begin on Day 1 of employment.
