State required licensing and certification (if applicable)
Excellent customer service and public relations skills
Experience working with seniors
Proven track record in operating a customer-centric senior living environment
Proficient in Microsoft Office
Integrity and strong leadership skills
A sincere passion for working with the senior population
Responsibilities
Manage day-to-day operations and occupancy of the community
Maintain compliance with local, state, and federal regulations
Prepare and analyze monthly financial reports
Oversee departmental budgets and guide staff to meet financial guidelines
Promote team building and staff involvement in operations
Ensure high-quality services are delivered to Residents
Act as liaison between management, Residents, and families
Benefits
Generous annual leave package
Health and wellness benefits
Professional development and training opportunities
Supportive work environment fostering teamwork
Full Job Description
Purpose:
The Executive Director is responsible for the day-to-day operations and occupancy of the AgeWell Solvere Living Managed Community to include financial management; business planning; development, implementation, evaluation, and improvement of program services; management of staff; and delivery of high-quality services to Residents and their families. The Executive Director, in addition to being responsible for the operations and occupancy of the community, is required to proactively communicate with their direct supervisor any situation that might pose a threat to the community in any way. Communicates and adheres to all regulations (federal/ state/local laws) and policy and procedures established by AgeWell Solvere Living.
Management/Financial:
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards
Ensures that the Community is prepared for inspection by regulatory agencies through regular auditing and updating of Community policies and procedures, medical records documentation, monitoring of environmental standards, etc
Maintains monthly financial reports and provides explanation for variances
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
Ensures accounts receivables are collected on a timely basis
Ensure systems and processes are in place to continuously monitor quality of care, service delivery and regulatory compliance. Review quality indicator outcomes; identify and address variance
Optimizes all opportunities to generate revenue and ancillary revenue
Maintains and increases occupancy in accordance with budget
Actively promotes staff participation and involvement in the day-to-day operations and decision making of the Community
Promotes team building through participation and/or leadership at regular staff meetings
Provides ongoing support, direction, supervision, and feedback regarding job performance of all staff
Communicates with team members to ensure they are fully informed regarding any questions that might be asked by residents and their families, as well as prospective Residents and their families
Oversee and/ or manage efforts related to recruitment, hiring, employee relations and separations of team members in accordance with administrative policy
Assures that all staff files are created and maintained properly
Coordinates evaluation process, reviews all evaluations, and completes evaluations for all department heads
Manages disciplinary process throughout the Community
Lead the management team in support of the mission and values of the organization in accordance with community values
Resident Care:
Assures high-quality services as needed and desired by Residents
Ensures Resident rights are protected
Ensures staff, Residents, and families are educated about Resident rights
Works with Wellness Director in coordination of move-in process to ensure leases and
Resident Service Plans are coordinated and properly carried out
Responds to family, resident, and team member requests in a timely manner
Acts as liaison between management, Residents, and families
Maintains competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, unit sizes, services, and amenities)
Ensures use of Vitals within the Community is timely and accurate
Ensures that the overall Community makes a positive first impression
Works to resolve any Community presentation issues
Maintains or grows occupancy to maximum levels
Works collaboratively with department heads to emphasize the team's role in sales and participation in the Community Marketing Action Plan and Sales Action Plan
Assigns Manager on Duty for weekend coverage as scheduled
Sales/Marketing:
Represents the Community in public settings
Works within the local community promoting the AgeWell Solvere Living Managed Community
Ensures use of Sherpa within the Community is timely and accurate
Able to generate leads and helps to close sales
Compliance and Safety:
Enforces OSHA regulations and safety procedures
Ensures full compliance with all laws and regulations related to the operation of an assisted living facility
Follows all emergency procedures
Understands the safety policies and procedures
Investigates and reviews all on-site injuries
Qualifications:
State required licensing and certification (if applicable)
Excellent customer service and public relations skills
Experience working with seniors
Experience in successfully operating and maintaining a customer-focused environment in a senior living facility
Demonstrates proficiency in Microsoft Office
Meets all current requirements of state regulations for licensed assisted living communities
Must have demonstrated integrity, and leadership skills
Possesses a sincere passion for working with our senior population
Promotes the community in a positive manner and effectively communicates the company values to residents, families, visitors, and team members
Physically able to bend and reach
Physically able to push and pull and lift up to 40-50 pounds if necessary
Physically able to stand for extended periods of time
Spends at least 30% of time on travel to referral sources in market area
