Employee Experience Advisor

Location: Remote (Anywhere in the U.S.) or Hybrid (Chicago, Boston, or South Bend)
Travel: Up to 25%

Overview

Health care organizations with highly engaged workforces deliver better outcomes-and Press Ganey helps make that possible. Our Employee Experience Advisors partner with leadership teams across the country to strengthen workforce engagement by helping them listen to employees and meaningfully act on their feedback.

Advisors guide clients on survey strategy, results interpretation, and action planning for nurses, physicians, and non-clinical staff. In this highly consultative role, you'll collaborate closely with colleagues across analytics, client management, and delivery to design integrated solutions that support each client's unique needs.

You'll work with a diverse portfolio of organizations ranging from community hospitals to large, multi-state health systems. This is a remote position with approximately 25% travel for on-site client presentations.

About the Press Ganey Employee Experience (EX) Suite

Press Ganey's Employee Experience (EX) Suite is designed to help organizations understand, engage, and retain their workforce. As an Advisor, you will guide clients in using these solutions to improve engagement, elevate culture, and drive organizational performance.

Comprehensive Workforce Listening Tools

• Employee Engagement Surveys: Surface what matters most to our client's workforce-from key engagement drivers to early indicators of turnover risk.
• 360° & 180° Assessments: Reveal strengths, development needs, and growth pathways through robust multi-rater feedback.
• Employee Pulse Surveys: Capture fast, focused insights on emerging priorities with highly flexible pulse methodologies.
• Employee Lifecycle Surveys: Gather milestone-specific feedback across onboarding and exit.
• Employee Crowdsourcing: Utilize front-line wisdom to generate ideas, solve challenges, and spark innovation.
• Workforce Recognition App: Strengthen team connection and culture with a social-style platform that reinforces meaningful recognition.

Key Responsibilities

• Serve as a strategic advisor to client leadership teams, guiding their workforce listening strategy and opportunities to improve engagement and organizational outcomes.
• Manage survey cycles with strong project management discipline-ensuring milestones, timelines, and deliverables stay on track.
• Present survey findings virtually and in-person to senior leadership teams, translating data into actionable insights and recommended next steps.
• Train and support clients in the use of Press Ganey's online tools, dashboards, and resources.
• Collaborate across Press Ganey (e.g., Patient Experience Advisors, Growth, Implementation, Analytics) to deliver integrated solutions.
• Leverage Press Ganey's national database to contextualize client performance and support goal-setting discussions.
• Build and maintain strong relationships with key client stakeholders and facilitate connection points across organizations.
• Continue developing expertise in employee engagement and the healthcare industry through ongoing learning, knowledge sharing, and peer collaboration.

Qualifications

Required

• Bachelor's degree, preferably in healthcare, human resources, business, or a related discipline.
• 4+ years of experience in healthcare, consulting, HR, or a related field.
• Deep expertise in employee engagement-either through managing listening strategies directly or advising/consulting organizations in this space.
• Exceptional presentation skills with proven ability to establish credibility in executive settings.
• Experience working in or advising within the healthcare industry.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Preferred

• Advanced Excel skills and experience conducting data analysis.

Why This Role Is Unique

• High-impact advisory work-partner directly with C-suite leaders
• Mission-driven environment-support healthcare organizations in improving engagement
• Industry-leading resources-access to the most robust engagement benchmarking database in healthcare.
• A collaborative, supportive team-strong peer network and teamwork
• Focus on hospitals and health systems-specialized experience rather than broad industry work.

Travel Expectations

• ~25% travel, primarily clustered around spring and fall survey cycles.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.