Strong understanding of warehouse operations and fulfillment workflows.
Proven experience scaling operations in high-growth environments.
Analytical, metrics-driven approach to performance management.
Strong leadership and cross-functional collaboration skills.
Bilingual in Spanish and English (preferred).
Experience with perishable or seasonal products.
Familiarity with OMS, WMS, and inventory management systems.
3+ years in ecommerce operations or fulfillment management.
Responsibilities
Own day-to-day operational performance of ecommerce channels.
Ensure operational readiness for demand fluctuations and growth initiatives.
Monitor and improve key performance metrics for order fulfillment.
Identify gaps and implement scalable solutions in online operations.
Lead ecommerce-related distribution operations including shipping and returns.
Optimize inventory flow and fulfillment methods for scalability.
Collaborate with cross-functional teams to align execution and priorities.
Benefits
Comprehensive Medical, Dental, and Vision Insurance.
Free Life and Disability Insurance.
Health Savings Accounts.
401k with 5% company match.
Paid vacation, holidays, and sick time.
Employee Assistance Program.
Access to thousands of free online courses.
Education Assistance for degrees and certifications.
Referral Program with cash bonus.
Paid parental leave.
Full Job Description
Description
Bell Nursery is seeking an experienced E-Commerce / Online Operations Manager to lead and scale our online and distribution operations. This role is responsible for ensuring efficient, accurate, and scalable order fulfillment across ecommerce channels while building strong operational processes to support growth. The position partners closely across Operations, Supply Chain, Logistics, IT, Finance, Marketing, and Customer Service to deliver operational excellence and best-in-class customer experience. This position is an on-site position, located at our Bridgeton, NJ facility. The ideal candidate would be bilingual in Spanish, but this is not a requirement.
KEY RESPONSIBILITIES
Operations
Own day-to-day operational performance of ecommerce and online sales channels.
Ensure operational readiness to support demand fluctuations, promotions, and growth initiatives.
Monitor and improve key performance metrics including order throughput, fulfillment SLAs, accuracy, shipping performance, and customer experience.
Identify gaps, risks, and inefficiencies in online operations and implement scalable solutions.
Distribution & Fulfillment Operations
Lead ecommerce-related distribution operations, including picking, packing, shipping, and returns.
Ensure tight alignment between warehouse execution and online demand.
Optimize inventory flow, allocation, and fulfillment methods to support scalability and reliability.
Partner with logistics providers and carriers to manage service levels, costs, and performance.
Cross-Functional Partnership
Work closely with operations, supply chain, IT, finance, marketing, and customer service teams to align execution and priorities.
Serve as the operational owner for ecommerce initiatives that impact fulfillment, systems, or customer experience.
Support implementation of new tools, systems, automation, and fulfillment models.
Scaling & Continuous Improvement
Design, document, and maintain standard operating procedures (SOPs) that support growth.
Lead process optimization initiatives to improve speed, accuracy, cost, and scalability.
Use data and reporting to drive continuous improvement and operational decision-making.
Proactively plan for peak periods and future volume growth.
Project Development and Presentation
The E-Commerce Manager will work directly with upper management and present their plans for any new SKU's, programs, or promotions to improve the company's online presence, drive revenue growth, or improve bottom line performance.
SKU Creation
The E-Commerce Manager will be responsible for working with internal stakeholders and our customers to set up new SKU's for online sales. This includes identifying viable SKU's for online sales, working with management on cost and retail price points, completing the data management process and SKU creation with the customer.
Supervision, Hiring and Training
The E-Commerce Manager will oversee all facets of the e-commerce division and divide up employees and resources to accomplish necessary tasks. They will also be responsible for interviewing new department candidates, bringing suggested hires to management, and provide necessary training.
Product and Supply Chain Management
The E-Commerce Manager will ensure the correct SKU's are planned to arrive for packing each week based on sales data. This includes working with internal colleagues to plan shipping dates and quantities to meet online sales needs and required shipping windows. They will also forecast needs for shipping materials including boxes and packing materials to ensure enough on hands.
QUALIFICATIONS
Strong understanding of warehouse operations, order management, and fulfillment workflows.
Proven experience scaling operations in a high-growth or complex environment.
Analytical, metrics-driven approach to managing performance.
Strong leadership, communication, and cross-functional collaboration skills.
Bilingual in Spanish and English
Experience supporting perishable, seasonal, or live goods products.
Familiarity with OMS, WMS, inventory management, and shipping systems.
Experience with automation, process redesign, or fulfillment network optimization.
Comfortable using software programs such as online meeting tools, inventory software programs, employee management software
Proficient using mobile phones, texting, email and applications
MINIMUM EXPERIENCE & EDUCATION
3+ years of experience in ecommerce operations, online operations, distribution, or fulfillment management.
Bachelor's degree in Operations, Supply Chain, Business, or a related field.
POSITION INFORMATION
This position pays $85,000 - $100,000 per year depending on experience
BENEFITS PACKAGE & EMPLOYEE PROGRAMS
Comprehensive Medical, Dental, and Vision Insurance
Free Life and Disability Insurance
Health Savings Accounts
401k with 5% company match
Paid vacation, holidays and sick time
Employee Assistance Program
Access to thousands of free online courses
Education Assistance (both college degrees and professional certifications)
Referral Program with cash bonus
Paid parental leave
About Central Garden & Pet
Central Garden & Pet Company is a leading innovator, marketer and producer of quality branded products for the lawn & garden and pet supplies markets. Headquartered in Walnut Creek, California, Central Garden & Pet Company produces and distributes a wide range of products under many brands including Pennington, Nylabone, Kaytee, Amdro, and Aqueon. The company was founded in 1980 and has grown to become one of the largest lawn and garden and pet supplies companies in the United States.
