5+ years of healthcare/hospital experience required.
3+ years of leadership experience required.
Deep knowledge of Patient Experience (PX) principles and employee engagement required.
Ability to interpret workforce and engagement data required.
Strong stakeholder management skills required.
Responsibilities
Lead and communicate strategic priorities in collaboration with corporate partners.
Use data to identify trends and shape divisional action plans.
Collaborate with leadership to ensure accountability for PX performance.
Monitor and analyze PX performance at the divisional level.
Partner with C-suite leaders to drive accountability for PX outcomes.
Oversee PX resources and guide performance enablement leaders.
Perform other duties as assigned.
Benefits
Comprehensive health benefits.
Opportunities for professional development.
Collaborative work environment.
Supportive leadership culture.
Flexible work arrangements.
Full Job Description
Schedule:
Full time
Shift:
Day (United States of America)
Address:
907 Sterthaus Dr
City:
Ormond Beach
State:
Florida
Postal Code:
32174
Job Description:
Leads and communicates division-specific strategic priorities in collaboration with corporate partners.
Uses data and insights to identify trends, shape divisional action plans, and inform enterprise-wide strategy.
Collaborates with cross-functional leadership to ensure accountability for PX performance and culture.
Monitors and analyzes PX performance at the divisional level, using data to steer improvements and hold peers and subordinates accountable to goals and PX culture.
Partners with divisional and campus C-suite leaders to drive shared accountability for PX outcomes and ensure consistent, sustainable excellence across all markets.
Oversees and coordinates PX resources, including guiding the Divisional PX performance enablement leader to campuses based on need as identified through data.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Patient Experience (PX) Expertise: Deep knowledge of PX principles, employee engagement, and organization-wide culture initiatives. [Required]
Data Interpretation: Ability to interpret and act on workforce and engagement data to inform decisions and drive improvements. [Required]
Strategic Vision: Sets and communicates a clear PX strategy that aligns with both divisional and corporate priorities. [Required]
Influence & Collaboration: Effectively builds relationships and drives accountability among senior leaders and cross-functional teams. [Required]
Organizational Acumen: Understands how PX strategies connect to business objectives and operational realities within the division. [Required]
Stakeholder Management: Builds strong partnerships and effectively manages expectations across business functions and regions. [Required]
Education:
Bachelor's degree [Required]
Master's degree [Preferred]
Work Experience:
5+ years of healthcare/hospital experience [Required]
3+ years leadership experience [Required]
Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$106,059.20 - $197,267.20
About AdventHealth University
AdventHealth University is a private university in Orlando, Florida. It was founded in 1992 and is affiliated with the Seventh-day Adventist Church. The university offers undergraduate and graduate degree programs in various fields including nursing, radiography, and sonography. AdventHealth University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
