Director, Lab Operations

POSITION: Director, Lab Operations LOCATION: DeLand, FL WORK TYPE: Onsite SALARY: $150,000 - $170,000/yr (plus up to 20% performance-based bonus) TYPE: Permanent CATEGORY: Healthcare JOB DESCRIPTION: The Director, Laboratory Operations is responsible for the day-to-day technical and scientific operation of the laboratory and other duties as delegated by the Medical Director. This position provides for the overall operation, leadership, direction, and administration of the Clinical Laboratories in accordance with CAP, Federal, and State regulations governing clinical laboratories. This position reports to the VP, Lab Operations. Key Responsibilities: 1. Oversees Operational and Strategic Objectives • Manages laboratory lanes to budget through cost savings and productivity monitoring • Monitors and utilizes data to evaluate and drive business decisions for capital and team member resources • Standardizes and ensures policy and procedures are current for services at lab locations and meet federal, state, and local regulatory requirements • Facilitates communication between business lanes and shifts and across departments • Oversees the development and/or expansion of service lines and projects for long-term planning for internal and external business opportunities 2. Provides Leadership to Clinical Lab Teams • Provides guidance regarding strategies to continuously improve service offerings and support organization capabilities • Sets performance standards and utilizes influence to meet department and organization goals and initiatives • Drives engagement and a sense of belonging on the team • Mentors and develops leaders and emerging talent 3. Oversees Training, Competency, and Performance • Oversees the training, competency, and performance of laboratory testing by team members • Ensures recording and resulting of tests are accurate to assure compliance with applicable regulations 4. Quality Assurance and Control • Ensures quality control and quality assurance programs are established and maintained to assure quality of laboratory services provided 5. Customer Relations • Ensures good customer relations for internal and external customers • Resolves problems in a timely manner 6. Other duties as assigned REQUIRED QUALIFICATIONS: • Bachelor's degree in Medical Technology or related sciences • Minimum 10 years of recent experience in Microbiology • Minimum 8 years of laboratory management experience in high-complexity, high-volume testing environments • Medical Technologist registry (ASCP, NCA, AAB, or equivalent) • Florida Supervisor License in Microbiology or as a Generalist (candidates without this license will be required to obtain it upon relocation to Florida) • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook • Demonstrated success leading large teams in high-volume laboratory environments • Experience managing technical or platform transitions, ideally across multiple sites • Proven ability to oversee laboratory operations in compliance with CAP, federal, and state clinical laboratory regulations • Strong track record of developing leaders, building bench strength, and upleveling team capability • Effective communication skills that build trust, morale, and team engagement across diverse teams • Ability to set clear performance standards and drive accountability through influence and collaboration • Demonstrated commitment to championing a culture of belonging and continuous development • Proven mentoring of emerging talent PREFERRED QUALIFICATIONS: • Master's degree in Business Administration or relevant sciences • Experience implementing new programs or products in a clinical laboratory setting WHAT WE OFFER: We provide more than just compensation. Our rewards package connects team members to what matters most. Team members are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Benefits include: • Comprehensive medical, dental, and vision coverage • 401(k) match • Paid time off and PTO cash out • Family resources and EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs and on-demand virtual leadership and development courses --- SCREENING QUESTIONS: 1. Can you describe your experience managing laboratory operations in high-volume, high-complexity testing environments? Specifically, how many years have you worked in Microbiology, and what was the scope of testing volume you managed? 2. Tell us about your experience managing technical or platform transitions in laboratory settings. Have you led transitions across multiple laboratory sites, and what was the outcome? 3. You are required to have a Florida Supervisor License in Microbiology or as a Generalist. Do you currently hold this license, or are you willing to obtain it if relocating to Florida? 4. Describe your approach to developing laboratory leaders and building bench strength within your team. Can you provide a specific example of an emerging talent you mentored into a leadership role? 5. How have you successfully balanced operational oversight with strategic planning in a laboratory setting? Can you provide an example of a service line expansion or new project you oversaw? 6. Walk us through your experience ensuring laboratory compliance with CAP, federal, and state regulations. Have you managed regulatory audits or remediation efforts? 7. This role requires intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook for budget management and data analysis. Can you describe specific ways you've used these tools in your previous laboratory management roles?