Salary Range: $142,000.00 - $212,000.00 per year.
Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window: This position is expected to remain open until 12-31-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
Job Description: About the RoleAs a
Director / Senior Director of Client Services at TaskUs, you will act as the strategic executive partner for a premier, high-growth consumer fintech disruptor reshaping modern digital banking. In this on-site leadership role based in New Braunfels, TX, you will sit at the intersection of hyper-growth technology, modern financial services, and front-line operational delivery.
You are not an account manager running a checklist -you are a trusted operator, advisor, and growth architect. You will immerse yourself in the fast-paced ecosystem of a digital-first financial technology leader, aligning high-velocity product rollouts, strict compliance/regulatory standards, and user-centric operations with TaskUs's scale. Your success is measured by account health, strategic revenue and margin expansion, executive-level trust, and delivering exceptional customer experiences.
What You'll Do- Executive Strategic Partnership & Client Governance (30%): Serve as the on-site client advocate and executive relationship owner. Lead strategic QBRs, MBRs, and executive briefings. Bridge high-level product and business strategies with day-to-day service delivery, navigating the nuances of modern financial technology, regulatory expectations, fraud/risk mitigation, and consumer-focused digital banking operations.
- Commercial Growth & P&L Leadership (25%): Own the account P&L, driving top-line revenue expansion, headcount scaling, and gross margin optimization. Identify organic cross-sell and up-sell opportunities (e.g., trust & safety, risk operations, AI-assisted workflows, multi-channel support), spearhead statement-of-work (SOW) expansions, and lead high-stakes commercial negotiations.
- Cross-Functional Communication & Stakeholder Influence (20%): Interface seamlessly across technical product teams, compliance officers, and C-level stakeholders on the client side, while orchestrating internal TaskUs delivery teams across operations, workforce management, training, and technology. Transform complex operational data into clear strategic narratives.
- Operational Excellence & High-Tech Service Delivery (15%): Partner closely with operations leaders to ensure relentless execution across contractual SLAs, CSAT/NPS targets, quality assurance, and transaction turnaround times. Leverage cutting-edge digital platforms, customer engagement tech stacks, and automated workflows to eliminate friction and drive efficiency.
- Continuous Innovation & FinTech Strategy (10%): Monitor shifts in financial services regulations, consumer banking behavior, and emerging automation/AI tooling. Proactively propose proactive operational redesigns, risk-control enhancements, and innovative solutions that keep our client ahead of industry disruption.
Key Requirements- Experience: 8 - 12+ years of progressive client relationship management, account direction, or operational leadership within a high-growth company, managed services provider, or technology services consultancy.
- Domain Expertise: Demonstrated experience within Financial Services, Consumer FinTech, or Digital Banking (e.g., payments, neo-banking, consumer credit, fraud/risk operations, or digital wallet ecosystems).
- Tech-Forward Acumen: Strong familiarity with modern SaaS platforms, digital customer service tech stacks (e.g., CRM tools, AI-driven routing, telephony/omnichannel engines), and product-led agile environments.
- Track Record in Hyper-Growth: Proven ability to navigate fast-moving, high-velocity environments where roadmaps evolve rapidly, ambiguity is common, and execution speed is critical.
- P&L & Commercial Acumen: Direct experience owning multi-million-dollar account P&Ls, contract renewals, margin management, and value-based negotiations.
- People Leadership: Experience mentoring, inspiring, and managing high-performing client services or operational teams across distributed or global footprints.
- Education: Bachelor's degree in Business, Finance, Technology, or a related field required; MBA or relevant Master's degree preferred.
Location: New Braunfels, TX
Work setup: On site
Travel: 25% - 30% (domestically or internationally as business needs dictate)
Salary range: $100,000 - $165,000
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
