Salary Range: per year.
Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window: This position is expected to remain open until 12-09-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
Job Description: The Senior Program Manager will lead and execute TaskUs' LX Design strategy and initiatives.
This role will bring a wealth of experience in e-learning, instructional design, and technology, demonstrating strategic leadership in driving the development and implementation of innovative and effective digital learning programs.
SPECIFIC RESPONSIBILITIES
The Senior Program Manager will be responsible for the following:
- Strategic Leadership:
- Develop and execute a forward-thinking e-learning strategy aligned with organizational goals and objectives.
- Provide vision and leadership in shaping the future of digital learning within the organization.
- Program Development and Design:
- Oversee the design and development of engaging and effective e-learning content, ensuring alignment with instructional design principles and adult learning theories.
- Collaborate with instructional designers and subject matter experts to create high-quality digital learning experiences.
- Technology Integration and Innovation:
- Evaluate and integrate emerging technologies and tools to enhance the effectiveness of e-learning initiatives.
- Drive innovation in the use of technology to improve the overall learning experience.
- Lead and inspire a team of e-learning professionals, providing strategic direction, mentorship, and professional development opportunities.
- Foster a collaborative and innovative work environment within the e-learning team.
- Establish and maintain high-quality standards for e-learning content, delivery, and assessments.
- Implement rigorous quality assurance processes to ensure continuous improvement.
- Collaboration with Stakeholders:
- Collaborate with executive leadership, department heads, and subject matter experts to identify training needs and ensure alignment with organizational objectives.
- Communicate the impact and benefits of e-learning initiatives to organizational leaders.
- Training Delivery and Facilitation:
- Occasionally facilitate training sessions, modeling best practices in digital learning delivery.
- Help ensure trainers are well-equipped and trained to deliver e-learning content effectively.
- Assessment and Evaluation:
- Implement assessment tools and analyze evaluation data to measure the effectiveness of e-learning programs.
- Use data-driven insights to make continuous improvements to digital learning initiatives.
- Develop and maintain reporting mechanisms to track and analyze key performance indicators related to e-learning effectiveness.
- Utilize analytics for data-driven decision-making and program improvement.
- Stay at the forefront of advancements in e-learning methodologies, technologies, and best practices.
- Encourage and model a culture of continuous learning within the e-learning team.
The success of the a Senior Program Manager is measured through:
- Learning outcomes
- Employee engagement
- Effectiveness of training programs
- Performance improvement
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATIONBachelor's degree in Instructional Systems Design or any related field is a plus, but not a requirement.
WORK EXPERIENCEAt least 5 years experience in the following:
- Mentoring teams in the LX Design space
- Defining measurable training goals and learning objectives (in all three learning domains)
- Actively practicing instructional design methodologies in a fast-paced environment
- Designing learner-centered training programs and developing related training materials
- Developing appropriate learning assessment strategies and instruments
TECHNICAL SKILLS- E-Learning Authoring Tools:
- Proficiency in using industry-standard e-learning authoring tools such as Articulate Storyline, Rise, or similar tools to create interactive and engaging digital content.
- Learning Management Systems (LMS):
- Familiarity with learning management systems to manage, deliver, and track e-learning courses. Knowledge of popular LMS platforms like Moodle, Blackboard, Canvas, or similar systems.
- Multimedia Development:
- Skills in multimedia development, including graphic design, video editing, and audio production to enhance the visual and auditory components of e-learning courses.
- Adaptive Learning Technologies:
- Awareness of adaptive learning technologies that personalize the learning experience based on individual learner needs.
- E-Learning Standards and Protocols:
- Understanding of e-learning standards such as SCORM (Sharable Content Object Reference Model) and xAPI (Experience API) to ensure interoperability and tracking capabilities.
- User Experience (UX) Design:
- Familiarity with UX design principles to create e-learning experiences that are user-friendly and engaging.
- Security Awareness:
- Understanding of security considerations in e-learning, including secure access, data protection, and compliance with privacy regulations.
- Project Management Tools:
- Proficiency in project management tools for planning, organizing, and tracking the progress of e-learning projects.
OTHER SKILLS- Makes logical decisions through key facts, explores alternatives, and proposes quality solutions
- Communicates information and ideas clearly, and concisely, verbally and in writing
- Interacts with peers, management, and other departments in a professional manner
- Fosters a positive and productive work environment, with the ability to lead, build teams, and motivate staff
- Has strong organizational and interpersonal management skills
- Manages time effectively and efficiently
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
