10-12 years of product management experience, with 5+ years at the director level
5+ years of experience managing and coaching high-performing product teams
Proven track record in B2C web product development in an agile environment
Experience with new product line extensions and pricing structures
Familiarity with AI technologies to enhance product efficiency
Responsibilities
Define and articulate the product strategy for residential customer offerings
Lead and mentor product management teams to ensure high performance
Manage the execution of the product lifecycle from conception to launch
Analyze product performance and market trends to inform strategy
Align key stakeholders and franchise groups with product goals
Communicate product priorities and progress to senior leadership
Identify and resolve blockers to maintain team momentum
Benefits
Participation in the Company Profit Sharing Program
Comprehensive extended health and dental benefits
Generous paid time off, including vacation and personal days
Hybrid work environment with flexibility for remote and in-office work
Professional development opportunities for career growth
Access to health and wellness programs, including gym facilities
Full Job Description
The Director of Product - Residential Customer, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK? across key areas including residential product offerings and line extensions, residential pricing model, and all residential customer product touch points. The primary goal of this role is to help test and enable additional product line extensions and corresponding pricing structures. The Director will also ensure that all key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction.
Core Responsibilities
Essential Functions
Define and Articulate Product Strategy (Est. 30-35%)
Lead and Mentor Product Management Teams (Est. 25-30%)
Manage Product Lifecycle Execution (Est. 25-30%)
Analyze Product Performance and Market Trends (Est. 10-15%)
Product Strategy & Execution
Serve as the product leadership voice for the overarching residential customer strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan.
Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities.
Pressure-test team approaches - challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
Connect product strategy to operational and go-to-market realities.
Team Leadership & Capacity Building
Lead and develop the residential customer product team, including sr. product managers and product managers.
Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context.
Identify gaps in capability or capacity early and flag to SVP. Position reports to SVP, Product.
Stakeholder Management & Franchise Alignment
Ensure key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction.
Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed.
Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change.
Represent product priorities in senior leadership conversations and cross-functional planning.
Organizational Agility & Decision Quality
Ensure teams are not stuck - surfacing blockers, resolving ambiguity, and escalating where needed.
Bring the right people into the right conversations at the right time.
Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda.
Required Qualifications
Professional Experience
Tenure: 10-12 years of dedicated product management experience with at least 5 years at the director level
Leadership: 5+ years managing, coaching, and scaling high-performing product teams.
Domain Expertise: Proven track record testing and delivering new B2C web products in an agile environment - new product line extensions, new pricing structures - and utilizing AI technologies to drive efficiencies across the product function.
HYBRID WORK ENVIRONMENT
Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.
COMPENSATION & BENEFITS
Salary: 165,000 - $190,000 (Actual salary offered will be commensurate with education, experience and internal parity)
Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
Participation in our Company Profit Sharing Program
Comprehensive Extended Health & Dental Benefits
Generous Paid Time Off, including annual vacation and personal days
Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
Professional Development Opportunities to support ongoing career growth
Access to Health and Wellness Programs, including gym facilities at our corporate head office
Speak to us to learn more about what we offer
THE HIRING PROCESS
Pre-Screen - Let's talk about your experience, goals & excitement for this role!
Interviews - Two or more interviews with different team members, including structured competency & scenario-based questions
Presentation/Assessment
References & Background Check
We use audio recording transcription for our interview practices
#1-800-GOT-JUNK?
➡ Ready to take your career to the next level? Apply today!
#LI-Hybrid
About O2E Brands
O2E Brands is a franchisor of four home service brands: 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, You Move Me, and Shack Shine. The company was founded in 1989 and is headquartered in Vancouver, Canada. O2E Brands has over 300 franchise locations throughout the United States, Canada, and Australia.
