Title and SummaryDirector, Product Management
Overview
Small and medium enterprises are the backbone of the Canadian economy. They represent more than 98% of businesses, contribute approximately 35% of Canada's GDP, and employ over half of the country's workforce. Behind these numbers are millions of entrepreneurs and business owners pursuing their ambitions, investing in growth, and shaping the future of their communities. Mastercard is committed to helping businesses move from aspiration to achievement by providing the products, partnerships, insights, and capabilities they need to grow and thrive. This segment is central to Mastercard's growth strategy, not only because of its economic impact, but also because SMEs play a vital role in the payments ecosystem as both buyers and sellers of digital payment solutions.
The Canadian Small & Medium Enterprises team is looking for a Director, Product Management to help drive our growth in the segment through solution innovation & commercialization, value proposition enhancements (core & via partnerships), distribution of Mastercard products and solutions via channel distribution channels, and P&L optimization. The ideal candidate is passionate about the Small & Medium Enterprises segment, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In This Product Management Position The Selected Candidate Will:
Execute against our strategy to capture incremental segment share and help secure market, divisional leadership
Analyze market trends, competition, and SME lifecycle journeys to inform product and go-to-market strategies, driving product differentiation and innovation
Identify partnership opportunities to drive value proposition improvements and new distribution channels
Support and/or Lead the implementation of new product development initiatives, Product Line Strategy execution, and portfolio optimization activities in collaboration with Services
Collaborate with cross functional stakeholders (e.g. O&T, Finance, Legal, Marketing, Market Development, Account Management, Services, etc.) to deliver on role and business objectives (eg. portfolio growth, financial analysis/P&L driver optimization, marketing & sales materials, product enhancements, etc.)
Support business development and account management colleagues in customer-facing discussions to help advance SME objectives
Collaborate with the broader Commercial & New Payment Flows team to help design and execute relevant use cases to advance digital solutions for the segment
Work with other regional and divisional teams ensure sales readiness and training by developing necessary sales enablement tools for SMEs
All About You
Be passionate about 'empowering every business everywhere' and the idea of democratizing access to powerful tools that help SMEs thrive
Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption
Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends and profitability drivers
SME banking or SME payment experience, international market knowledge/experience a plus
Have a keen understanding of competitive offerings, industry trends and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements
Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal and communication skills
Be self-motivated, a self-starter and a quick learner with ability to work independently and manage different priorities; thrives in a fast-paced environment; readiness to take-on stretch goals
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay RangesToronto, Canada: $150,000 - $234,000 CAD
