Minimum of 10 years in slot operations, with 5 years in a management role
Ability to obtain and maintain a state gaming license
Strong proficiency in Microsoft Office Suite
Calm demeanor under pressure
Flexibility to work various shifts, including weekends and holidays
Responsibilities
Establish and manage the annual departmental budget
Monitor slot performance and adjust machines for profitability
Coordinate machine repairs, moves, and installations with maintenance and gaming authorities
Delegate assignments to the Shift Manager
Investigate and resolve customer complaints and issues
Ensure compliance with gaming laws and departmental policies
Benefits
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on various performance metrics
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at hotels and resorts
Full Job Description
The opportunity
Delaware North Gaming is hiring a Director of Slot Operations to join our team at Gate City Casino in Nashua, New Hampshire . As the Director of Slot Operations, you will lead the strategy, performance, and daily operations of the slot department while ensuring compliance with all applicable gaming laws and regulations. You will oversee departmental budgets and financial results, monitor slot performance, evaluate new equipment, and coordinate machine installations, repairs, and moves. This role also provides the opportunity to build and develop a high-performing team while delivering exceptional service and resolving guest concerns.
If you are an experienced slot operations leader who thrives in a fast-paced gaming environment, this is an exciting opportunity to make a meaningful impact.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Establish and ensure adherence to the annual departmental budget
Monitor and report on slot performance, adjust machines to maximize profitability, and coordinate all machine repairs, moves, and installation with maintenance and the state gaming authority
Organize and delegate assignments as assigned to the Shift Manager
Investigate and resolve customer complaints and issues
Ensure compliance with applicable laws and enforce departmental policies and procedures
More about you
Minimum of 10 years experience working in a slots department and 5 years of management experience within a slots department is required
Ability to obtain and maintain a state gaming license
Strong computer skills including Microsoft Office Suite
Ability to remain calm and collected under pressure
Ability to work flexible shifts
Shift details
Days Evenings On call Split shift Overnight Holidays Weekends Events Every weekend Weekends only
About Delaware North
Delaware North is a global hospitality and entertainment company founded in 1915 by Marvin Jacobs. The company is headquartered in Buffalo, New York, and operates in the lodging, sporting, airport, gaming, and entertainment industries. Delaware North has operations in the United States, Canada, Australia, New Zealand, and the United Kingdom. The company is privately held and has been owned by the Jacobs family since its inception. Delaware North is known for its high-quality food and beverage services and has partnerships with several professional sports teams and venues. The company is also involved in several philanthropic initiatives, including the creation of the Parks and Resorts division, which operates several national parks and resorts in the United States.
