The OpportunityA growing regional healthcare equipment and logistics company is seeking a high-impact operational leader to improve performance, strengthen healthcare partnerships, and help lead the organization's next phase of growth.
This role offers a clear growth path into broader operations leadership for an individual who combines operational discipline, financial acumen, and relationship-building skills. The successful candidate will oversee a multi-site operation and a company-owned delivery and service fleet while partnering with leadership to improve productivity, profitability, and customer experience.
LocationThis role is based in the Concord, New Hampshire area, at the company's centralized campus, supporting healthcare providers, referral partners, and patients across New Hampshire, Massachusetts, and surrounding territories.
Employment Type: Permanent full-time
What You Will DoOperations Leadership
- Lead daily operations across delivery, dispatch, warehouse, field service, customer support, and administration
- Improve labor productivity, routing efficiency, inventory controls, and asset utilization
- Establish KPI-driven accountability and performance management
- Ensure compliance with healthcare regulations, quality standards, and patient privacy requirements
- Oversee the effective utilization of the company's warehouse facilities and its delivery and service fleet
- Develop, implement, and maintain inventory tracking, asset management, and operational reporting systems
- Optimize routing schedules and fleet logistics to improve delivery performance and service responsiveness
Business Development
- Strengthen relationships with rehabilitation facilities, skilled nursing facilities, hospice providers, assisted living communities, case managers, discharge planners, and other referral sources
- Maintain key accounts and support regional growth initiatives
- Represent the company throughout the healthcare community and at industry events
- Partner with leadership to identify opportunities for organic growth and strategic partnerships
- Support referral growth, account retention, service recovery, and strategic healthcare partnerships throughout the region
Financial & Strategic Leadership
- Participate in budgeting, forecasting, and operational planning
- Drive improvements in margin, labor efficiency, working capital, and overall business performance
- Monitor and utilize operational dashboards, KPIs, and business intelligence reporting to drive accountability and decision-making
- Partner with ownership on strategic initiatives, growth planning, operational scalability, and leadership development
- Take on increasing leadership responsibility as part of a growth path into broader operations leadership
Performance Metrics
Success will be measured by improvement in:
- Revenue growth
- Gross margin
- Accounts receivable performance
- Labor cost as a percentage of revenue
- Revenue per employee
- Asset utilization
- Delivery success rates
- Customer satisfaction
- Referral growth
- Fleet productivity and route efficiency
Who You Are- An energetic, high-ownership leader who combines hands-on operational execution with long-term strategic vision
- You bring the operational discipline to drive accountability and continuous improvement, along with the financial acumen to improve margins, productivity, and overall business performance
- You build credibility with frontline technicians, warehouse personnel, drivers, and customer service teams while also effectively engaging healthcare executives, referral partners, and senior leadership
- You are equally comfortable solving today's operational challenges and helping shape the organization's future as a member of the executive leadership team
Education & QualificationsRequired:- 7+ years of leadership experience in healthcare, medical distribution, logistics, route-based operations, or a related service business
- Proven experience leading teams, improving processes, and delivering measurable operational results
- Strong financial acumen and experience using KPIs, dashboards, budgets, and performance metrics
- Proficiency with Excel, CRM systems, reporting tools, and operational software
- Ability to build strong relationships with referral sources, institutional partners, and healthcare stakeholders
Preferred:- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Supply Chain Management, or a related field
- MBA, MHA, or other advanced business or healthcare-related graduate degree preferred
- Lean, Six Sigma, APICS, or similar operational excellence certifications are advantageous
- HME/DME, healthcare supply chain, medical distribution, post-acute care, or regulated logistics experience strongly preferred
Flexibility & Work-Life Integration- Work Structure: An onsite leadership role based at the company's campus, with regular time in the field alongside delivery, service, and warehouse teams
- Environment: A collaborative, employee-focused culture in a privately held business where leaders are visible, hands-on, and close to the work
We offer:- Competitive base compensation
- Performance-based incentive opportunities
- Comprehensive health benefits
- Paid time off
- Profit-sharing programs
- Professional development and leadership growth opportunities
- A collaborative, employee-focused culture committed to long-term success
Run Operations. Drive Profitable Growth. Grow Into Broader Leadership.
This position is ideal for an ambitious operational leader seeking executive-level responsibility, meaningful influence, and a genuine opportunity to grow into broader business leadership within a growing healthcare services organization.
