6+ years in retail or e-commerce (or 4 years with an Associate's degree, or 2 years with a Bachelor's)
Experience in merchandising and selling via web platforms
Preferred store management experience
Strong interpersonal skills for collaboration
Proven track record in budget preparation and financial analysis
Responsibilities
Ensure exceptional customer service practices are upheld
Evaluate E-business operations for efficiency and growth
Foster a culture of continuous improvement within teams
Lead hiring, training, and development for E-commerce and E-books staff
Prepare and review budgets and financial statements
Train retail teams to enhance E-Commerce and E-Book performances
Benefits
Flexible scheduling from Monday to Friday between 7:00am and 7:00pm
Opportunities for professional growth and development in a supportive environment
Engagement in a mission-driven organization
Experienced leadership impacting both E-commerce and E-books success
Travel to various Goodwill locations for team collaboration
Full Job Description
POSITION SUMMARY:
We are looking for an innovative, strategic and fun Director of E-commerce to lead our successful and growing E-books and E-commerce teams. Ensuring both departments day-to-day goals are met along with strategic growth goals. Along with growing your interpersonal skills by collaborating with retail/agency leadership to develop strategy and drive performance in all E-business units. We offer a competitive salary and bonus plan.
Duties include but are not limited to:
Ensure world class customer service practices are in place including meeting shipping deadlines and that customer inquiries and complaints are addressed in a timely manner.
Conduct ongoing evaluation of E-business operating practices to maximize efficiency and growth in support of Goodwill's Mission. Create a culture of continuous improvement with E-commerce teams.
Hire, train, evaluate, coach, and support the development of all E-commerce and E-books management and employees.
Prepare yearly budgets and review monthly financial statements for accuracy and adjustments.
Collaborate and provide training to retail store teams to maximize their E-Commerce and E-Book performance.
Travel Required: Yes, travel between Goodwill locations will be required.
Schedule: Monday - Friday (7:00am - 7:00pm) Start and end times may flex. Schedule can vary depending on department need.
External Hiring Range: $80,000-$85,000
QUALIFICATIONS:
High School Diploma or Equivalent AND 6 years' of experience in retail store or e-commerce required. OR
Associates' Degree AND 4 years' of experience in retail store or e-commerce required. OR
Bachelors' Degree AND 2 years' of experience in retail store or e-commerce required.
Experience utilizing web-based sites to merchandise and sell product.
Store management experience highly preferred.
REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:
Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)
Must have a valid driver's license and reliable transportation.
About Goodwill Industries International
Goodwill Industries International is a nonprofit organization that provides job training, employment placement services, and other community-based programs for people who have disabilities, lack education or job experience, or face employment challenges. The organization operates through a network of 157 independent, community-based organizations in the United States and Canada.
