Role OverviewPoshmark is seeking a
Director of Design to lead and elevate our end-to-end product design experience. This role will define how users discover, buy, interact and sell across our platform, shaping a seamless and engaging journey for both sides of our marketplace.
As a key member of the product leadership team, you will report to the Chief Product Officer and set the design vision, guide a talented team of designers and managers, and partner closely with Product, Engineering, Customer Research, Analytics and Marketing to deliver thoughtful, high-impact experiences. This role requires a balance of
strategic leadership, strong design craft, prior working experience utilizing AI-based design tools, and deep understanding of marketplace ecosystems.
What You'll DoDesign Vision & Strategy- Define and drive a cohesive, forward-looking design vision across Poshmark's buyer and seller experiences ensuring that Poshmark's product stays current with evolving design systems and industry trends.
- Identify, socialize and utilize customer needs across the marketplace for both shoppers and sellers as an input to prioritize and develop a perspective on design priorities and decisions.
- Align design strategy with company goals, ensuring meaningful impact on engagement, growth, and retention
- Champion design as a strategic partner in shaping the product roadmap
- Partner strategically with engineering to ensure great understanding & execution of our design thinking
Team Leadership & Development- Lead, mentor, and scale a high-performing design organization, including career and skills development for designers at every level including managing managers, and mentoring junior designers.
- Build a structured career ladder and path for our designers at all levels of their careers from junior individual designers to senior managers and set clear expectations and a culture of evolution and growth.
- Establish clear design principles, systems, and processes to ensure consistency and quality
- Foster a culture of excellence, inclusivity, and continuous growth
Marketplace Design- Oversee design for core marketplace journeys, including discovery, listing, selling, social interaction, and transactions
- Design for a two-sided ecosystem, balancing the needs of shoppers and sellers to improve liquidity, trust, and overall marketplace health
- Drive innovation in social commerce experiences, including feeds, sharing, and community engagement
Execution & Craft Excellence- Oversee design for the overall marketplace and core customer journeys. Maintain a high bar for design quality and innovation across customer journeys, and ensure smart alignment across mobile and web platforms.
- Utilize design as a means to drive innovation in social experiences including community features
- Provide hands-on direction through critiques, reviews, and selective individual contribution for new exploratory workstreams that require further review and refinement
- Leverage customer insights derived from a combination of user feedback, research and quantitative data to inform and validate design priorities, decisions, and evaluate impact
- Lead design execution, design systems, and operations across the product roadmap-owning intake, prioritization, and resourcing to ensure design is embedded in planning and focused on highest-impact work.
- Build and scale clear systems for scoping, assigning, and reviewing work across a global, distributed design team, with strong visibility into portfolio priorities
AI Transformation- Lead the design team's transition to AI-powered workflows including systematic change in how the team prototypes, iterates, and ships
- Partner with product and engineering on AI-native development models where design, PM, and eng are iterating together in real time rather than passing work sequentially
- Use AI to extend design capacity and speed without sacrificing quality
Cross-Functional Leadership- Partner closely with Product and Engineering leaders to define strategy and deliver impactful outcomes.
- Collaborate with Brand, Creative and Marketing to ensure a cohesive, end-to-end user experience and that we deliver on a shared brand and product vision for Poshmark
- Partner with Engineering to translate design systems into implementation standards, ensuring consistency across feature development.
- Communicate design decisions clearly and influence stakeholders at all levels
- Coordinate with team members who will report into you, and coordinate design work with you, from our India and Korea offices.
What We're Looking ForExperience- At least 10-15+ years of experience in product or UX design, with a significant portion in leadership roles
- Proven success building, managing, and scaling design teams, including managing managers
- Experience designing for marketplaces, e-commerce, or social platforms
- Hands-on familiarity with marketplace dynamics, either professionally or as an active participant
Design & Product Expertise- Strong portfolio demonstrating high-quality, user-centered design at scale
- Deep expertise in mobile-first consumer products and complex, multi-sided systems
- Strong systems thinking and ability to design for both detail and scale
- Experience using AI design tools like Figma Make or Claude Design
- Good familiarity with experimentation, growth design, and data-informed decision-making
Leadership & Influence- Strategic mindset with the ability to connect design decisions to business outcomes
- Exceptional communication and storytelling skills
- Ability to influence cross-functional partners and senior leadership
- Experience deploying and driving scale of design work and prototyping through use of AI-based design tools
Marketplace Insight & User Empathy- Deep understanding of marketplace dynamics, including supply/demand balance, trust, and incentives
- Empathy for diverse user segments, from casual participants to power sellers
- Passion for community-driven, social product experiences
Nice to Have- Experience with live commerce, creator tools, or social engagement features
- Background or experience with two-sided marketplaces, fashion, retail, resale, or lifestyle marketplaces
