Reporting to: Chief Growth Officer
Years of experience: 8+ years
Location: This role is based in Toronto and follows a hybrid work arrangement, with three days per week in the Toronto office and the remaining workdays remote.
Position type: Full-time
Working conditions: Regular collaboration across global time zones and international travel up to 20% of working time, are required.
Position overview Raising The Village is building a Growth function capable of supporting a much larger and more diversified philanthropic portfolio. The Director, Growth Operations & Strategy will lead the Partnerships Hub-the team that provides the systems, intelligence, writing, stewardship support, and execution capacity behind RTV's fundraising efforts. Reporting directly to the Chief Growth Officer, this leader will translate ambitious growth priorities into practical operating plans, reliable revenue intelligence, strong grant compliance oversight, and seamless cross-functional delivery. The role is ideal for a builder who enjoys fast-moving environments, can create clarity amid change, and is equally comfortable setting direction and rolling up their sleeves to make things work.
Key responsibilities Lead and build the Partnerships Hub
- Build, lead, and develop a high-performing team spanning stakeholder experience and stewardship, philanthropic intelligence and research, philanthropic writing and reporting, and administrative support; sequence hiring and clarify responsibilities as the Hub grows.
- Establish priorities, service standards, capacity plans, and clear handoffs so the Hub provides responsive, high-quality support to the CGO, senior fundraisers, and CEO-led relationships.
- Coach managers, remove execution barriers, and create a culture of ownership, constructive problem-solving, and continuous improvement.
Growth operations, forecasting, and decision support
- Serve as a strategic operating partner to the CGO, translating revenue and portfolio priorities into actionable plans, performance measures, and operating rhythms.
- Own fundraising pipeline governance and forecasting processes, including opportunity definitions, stage discipline, data quality, scenario analysis, and clear visibility into revenue risks and opportunities.
- Develop dashboards and management reporting on pipeline health, forecast reliability, renewals, funding concentration, grant commitments, and Hub performance; surface insights and recommend action.
- Partner closely with Finance to reconcile forecasts, grant commitments, revenue recognition inputs, and cash receipts, with clear definitions and ownership across systems.
Fundraising systems and scalable processes
- Set the strategy for Salesforce and connected fundraising tools; ensure reliable records, useful workflows, and consistent team adoption.
- Lead improvements to Salesforce configuration, reporting, automations, and integrations, delivering routine changes internally where skills and system complexity allow and managing technical partners for more specialized configurations.
- Oversee reliable donation data flows between online giving tools, Salesforce, and Finance, with appropriate reconciliation, exception handling, and data-quality controls.
- Design and continuously improve processes for opportunity handoffs, proposals, donor reporting, renewals, information requests, and stewardship execution; automate repetitive work when possible.
Grants operations, compliance, and cross-functional execution
- Establish a consistent grant-operations framework covering contract negotiation, restricted funding terms, activity/milestone tracking, reporting deadlines, amendments, closeout, and documentation throughout.
- Ensure each grant has clear accountable owners, a practical compliance checklist, timely escalation of risks, and an auditable record of key decisions and donor approvals.
- Coordinate with Finance, Legal, Programs, and Impact teams to align grant commitments with financial and programmatic delivery, while preserving those teams' ownership of spending controls, technical results, and evidence validation.
- Oversee cross-functional execution of major funding opportunities and donor commitments, ensuring the right specialists contribute at the right time without pulling senior relationship managers into routine project management.
- Partner with Communications and the Hub's specialist managers to streamline access to approved program information and reusable content, minimizing duplicate requests to country teams.
What success looks like - The CGO and senior fundraisers spend more of their time on relationships and revenue generation and less time chasing inputs, deadlines, and operational details.
- Leadership has a trustworthy view of the pipeline, forecasts, renewals, and portfolio risks, with clear actions arising from the data.
- Grant obligations and deadlines are consistently tracked; issues are surfaced early; donor-facing deliverables move smoothly across teams.
- Salesforce and related systems are dependable, appropriately configured, and continuously improving without unnecessary reliance on external implementers.
- The Partnerships Hub operates as a coordinated, high-performing service team that supports revenue growth with strategic administrative effort.
Qualifications and Experience - 8+ years of relevant professional experience, including at least 4 years in operations, systems, or organizational leadership.
- Demonstrated experience building and improving operational systems, processes, and workflows in a growing or evolving organization.
- Experience managing and developing teams, setting priorities, and driving accountability across multiple functions.
- Strong analytical skills, including experience with performance reporting, forecasting, data management, and translating information into actionable recommendations.
- Experience with CRM platforms, reporting tools, and workflow management systems, including the ability to oversee system improvements and integrations.
- Excellent project management, communication, and problem-solving skills, with the ability to manage competing priorities and influence colleagues across departments.
- Proven ability to thrive in a fast-paced, changing environment, balancing strategic planning with hands-on execution.
Preferred Qualifications - Experience in fundraising operations, revenue operations, grants administration, or a comparable function supporting significant revenue growth.
- Hands-on Salesforce administration or configuration experience, including dashboards, automations, workflows, and integrations.
- Experience with grants compliance, donor reporting requirements, and financial reconciliation or revenue forecasting.
- Experience building or scaling operational infrastructure within a rapidly growing organization.
- Familiarity with international development, philanthropy, or other mission-driven sectors, particularly organizations operating across multiple countries and cultures.
- Experience partnering with senior executives to develop performance metrics, improve decision-making, and implement organizational change.
- Experience working in an evidence-driven organization, with the ability to critically engage with impact evaluations, cost-effectiveness analyses, and other technical evidence, and effectively manage specialists working with this information.
Disclaimer: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The company reserves the right to modify, add, or remove duties as necessary.
RTV uses artificial intelligence to screen and assess applicants for this position, including through an applicant tracking system (ATS) that helps sort applications based on job related criteria. Our hiring team reviews all candidates and makes all final decisions.
