About the roleGrowth is how millions of people find Chime, set up direct deposit, transact every day, unlock all the features and benefits Chime offers, and keep coming back. The Growth Platform is the engine behind it: Web, Paid, Notifications, Incentives, Targeting, Experimentation and Personalization, all used by every Growth team at Chime. We're looking for a Director to lead this org and build what comes next, a platform where AI and ML decide what each member sees, when, and on which channel, and where AI agents design, run and learn from experiments on their own, so Chime learns faster every week. If you've built growth platforms at scale and want to define how they power Chime's hypergrowth in 2027 and beyond, we'd love to talk.
In this role, you can expect to- Lead the Growth Platform org, a team of tech lead managers (TLMs) and senior engineers across Web, Paid, Notifications, Incentives, Targeting, Experimentation and Personalization. You'll report to the VP of Growth Engineering.
- Set the multi-year vision and roadmap. Turn seven separate systems into one connected growth platform with shared member data, decisioning and measurement.
- Make the platform AI-native and agentic. Put ML and GenAI to work in targeting, bidding, content, incentives and send-time optimization. Invest in agentic flows across the platform, starting with self-learning experiment agents that generate hypotheses, launch and monitor tests, read results, and feed what they learn into the next round. Build in the evaluation, guardrails and human oversight to make this safe.
- Help Growth teams ship faster. Make it easy for squads, marketers and partners to launch, target, personalize and measure changes on their own, in days rather than weeks.
- Partner closely with Product, Marketing, Data Science/ML and Analytics leaders. You'll co-own the plan, make trade-offs openly, and tie platform bets to the metrics that matter: new direct depositors, retention and acquisition efficiency.
- Hire, coach and grow strong tech lead managers who stay hands-on technically while leading their teams. Build an inclusive, high-ownership team people want to join and stay on.
- Keep the platforms reliable, cost-efficient and compliant. Work with Risk, Compliance and Privacy so consent, fairness and member trust are built in from day one.
To thrive in this role, you have- 10+ years in software engineering, including 5+ years leading teams and at least 2 years leading tech lead managers or other leaders. You know how to help TLMs balance technical ownership with people leadership.
- A track record of building growth or marketing platforms that many teams rely on, such as experimentation, targeting, messaging, incentives/rewards, paid attribution or personalization.
- Hands-on experience shipping ML-powered systems that make real-time product decisions (ranking, propensity/uplift models, bandits or similar), plus experience building LLM-based agents or agentic workflows in production, with a practical view of how to evaluate, govern and scale them.
- Deep experimentation and measurement chops. You know how to prove a lift is real, and how to build platforms that keep tests trustworthy at high volume.
- Strong distributed systems and data architecture judgment: real-time event pipelines, feature stores, low-latency decisioning and high-volume messaging.
- Clear executive communication and a history of earning buy-in across Product, Marketing and Data Science.
- Bonus: experience in fintech or another regulated industry, paid acquisition/mobile measurement, or leading a large platform migration.
#LI-Onsite #LI-AC2
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$269,000-$373,000 USD
What we offer for our full-time, regular employees- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
- Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- Generous vacation policy and company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
- ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
