Description Position at Ezra
Job Role: Director, Global Go-To-Market Operations
Location: Toronto, Canada - Hybrid, 3 days per week
The Role Lead the operational infrastructure, processes, technology and governance that enable EZRA's global go-to-market organization to scale. You'll run GTM Operations across North America, EMEA and APAC, supporting the full revenue lifecycle across Sales, Marketing and Delivery.
Acting as a strategic and operational partner to senior commercial leadership - including our Chief Sales Officer, Chief Delivery Officer, regional Marketing leaders and Finance - you'll translate business priorities into scalable processes, systems and operating models. You'll also own the evolution of our revenue technology ecosystem, from Salesforce and sales and marketing tech to AI-enabled GTM platforms and automation, and lead a team of Regional GTM Operations Managers.
What You'll Do - Lead global GTM Operations: Manage and develop our Regional GTM Operations Managers, defining and continuously improving the operating model for Sales, Marketing and Delivery while keeping processes and governance consistent across regions.
- Turn strategy into execution: Translate commercial strategy into scalable processes, technology and execution plans, identifying gaps, inefficiencies and opportunities for automation or process redesign across the revenue lifecycle.
- Own the revenue tech stack: Set the strategy, governance and roadmap for our GTM technology ecosystem, leading Revenue Technology across administration, integrations, automation, architecture and platform optimization.
- Lead Marketing & Website Operations: Own the infrastructure behind demand generation, campaign execution, lead and lifecycle management, and attribution.
- Manage budget and vendors: Own the revenue technology and GTM Operations budget across Salesforce, sales and marketing technology, website infrastructure, consultants and agencies - leading vendor evaluations, business cases and renewals to reduce duplication and improve ROI.
- Make AI practical: Move AI and automation from experimentation into everyday business workflows, so sales teams spend more time selling and leaders have confidence in forecasting, pipeline and GTM data.
About you - 5-7 years in Revenue Operations, GTM Operations, Sales Operations, Business Operations or a related function, including leading global or multi-region operations.
- Strong understanding of B2B Enterprise Sales processes and customer lifecycle motions, and experience managing or partnering closely with Marketing Operations.
- Deep experience with Salesforce (or equivalent) and modern GTM technology ecosystems.
- A track record of leading complex system implementations, integrations, process transformations and technology migrations.
- Demonstrated success operationalizing AI, automation and emerging technologies.
- Experience managing technology budgets, vendors, consultants and business cases.
- Comfortable moving between executive-level strategy and hands-on execution in a complex, matrixed organization with global and regional stakeholders.
Life at EZRA- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Charity Days to support the causes close to your heart - because doing good feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we're in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and inclusive.
#LI-Hybrid
