General knowledge or coursework in music business; publishing knowledge is a plus
Professional work experience in the music industry
Strong written and interpersonal communication skills
Attention to detail and self-motivated with an inquisitive mindset
Proficiency in Microsoft Suite and Google Suite
Experience with Salesforce, Airtable, and Music Maestro preferred
Strong problem-solving skills and ability to make judgment calls
Responsibilities
Advocate for Downtown clients internally
Collaborate across departments at Downtown Music Publishing
Create data-driven reports on royalties, copyright, and sync information
Maintain department data resources like Airtable, Google Drive, and Salesforce
Assist with onboarding and maintenance for clients
Manage client correspondence professionally and promptly
Stay updated on industry trends and changes
Benefits
Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible participants
Wellbeing reimbursements up to $720/year
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of contributions
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays including Juneteenth and Wellbeing Day
Summer Fridays between Memorial Day and Labor Day
Generous paid parental leave for all types of parents
Full Job Description
How we LEAD:
Downtown Music Publishing is looking for a Global Client Services Director, to join the team and support our growing base of music publishing clients!
How you'll CREATE:
Serve as an internal advocate for Downtown clients
Interact across departments at Downtown Music Publishing
Create data-based reports highlighting royalty, copyright, and sync information to be share both internally and externally
Maintain department data resources such as Airtable, Google Drive and Salesforce
Assist with onboarding and maintenance procedures for new and existing clients
Handle client correspondence in a professional and timely manner
Stay informed on industry happenings to better understand how changes can affect our business
Bring your VIBE:
General knowledge or coursework in music business (publishing knowledge is a plus)
Professional work experience in the music industry
Ability to prioritize tasks and work efficiently to meet deadlines
Very strong written and interpersonal communication skills
Attention to detail, self-motivator with an inquisitive mindset
Must possess strong problem-solving skills and the ability to make judgment calls
Proficiency using Microsoft Suite / Google Suite / computer
Experience with computer programs such as Salesforce, Airtable, Music Maestro, preferred
Ample opportunities to work collaboratively across our various businesses
The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
Collaborative, open, welcoming, and inclusive culture
Perks Playlist:
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Job Category: Commercial Services
About Universal Music Group
Universal Music Group (UMG) is a global music corporation that is a subsidiary of the French media conglomerate Vivendi. The company was founded in 1934 as Decca Records and has since grown to become the largest music company in the world, with a market share of over 30%. UMG owns and operates a wide range of record labels, including Capitol Records, Def Jam Recordings, and Island Records, and has a roster of over 4,000 artists. In addition to music production and distribution, UMG also operates several other businesses, including music publishing, merchandising, and film and television production.
