About the Role:The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of
Aircall's AI Communication Agent.
This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
Key Responsibilities:- Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7-8 by H1 '26, setting clear standards for technical excellence, execution rigor, and customer impact.
- Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
- Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
- Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
- Maintain deep technical credibility by staying close to the product and real-world use cases - comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.
- Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
- Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.
- Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
- Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.
- Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.
Qualifications:- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
- Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
- Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
- Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
- Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
- Excellent communication and stakeholder management skills, translating between technical and business audiences.
- Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
- Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.
What Success Looks Like:- Agents are consistently deployed with high quality and clear business impact across customers.
- The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.
- Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.
- Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.
- Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall's leadership in applied AI.
Base salary range:
$200,000-$299,000 USD
Why join us? Key moment to join Aircall in terms of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & benefits
