Master's degree in Business Administration or equivalent certification.
Strong culinary background and expertise.
Professional communication skills, both verbal and written.
Proficient in Microsoft Office and operational management tools.
Responsibilities
Champion and lead all Food & Beverage operations strategy.
Oversee hospitality initiatives in partnership with Events and Marketing.
Analyze financial performance and work with leadership on reports.
Enhance guest experience based on feedback and purchasing trends.
Drive execution of service standards and leadership development.
Implement business plans for training and continuous improvement.
Manage vendor relationships and compliance with health regulations.
Benefits
Opportunities for professional development and training.
Collaborative team environment focused on excellence.
Participate in leadership meetings and professional organizations.
Creative freedom in operational and menu development projects.
Encouragement of innovative solutions and technology advancements.
Full Job Description
Position Summary
The Director of Food & Beverage Operations is responsible for providing overall strategic leadership and direction in the delivery of world-class food, beverage, catering, and private event experiences that surpass guest expectations and promote the highest levels of quality, service, and presentation for our tenants.
This position serves as a member of the Old Parkland Leadership Team and maintains a key focus on the overall campus experience, while providing hands-on leadership across the Food & Beverage portfolio. Responsibilities include partnering with Operations Management agencies; continuously promoting a hospitality-driven culture; leading ownership initiatives; developing policies and procedures; establishing and implementing financial management tools (KPIs); building operational systems; collaborating with agencies of record to develop elevated, value-driven, and cost-effective menus for each venue; and leading and developing diverse operational teams.
Primary Responsibilities
Hospitality Management
Serves as the champion and strategic leader for all Food & Beverage operations
Oversees hospitality tactical initiatives, partnering closely with Director of Events and Marketing to support Old Parkland objectives
Reviews and analyzes financial performance through daily, weekly, and monthly reporting with concept leadership and senior management
Partners with Marketing to evaluate guest feedback and purchasing trends to continuously enhance the guest experience and operations
Drives execution of key hospitality initiatives, including service standards, training, atmosphere, product education, and leadership development
Develops and implements business plans to support training, product integration, and continuous improvement
Maintains strong, professional partnerships with vendors and service providers, collaborating with agency leadership on contract review, negotiation, and approval of new vendor relationships
Ensures operational compliance with state, federal, and local health regulations, TABC requirements, and company policies
Promotes a safe working environment by adhering to company procedures and all applicable state and federal guidelines
Operations
Partners with the culinary team on menu analysis, development, and product sourcing
Provides strategic leadership over menu execution, cost analysis, supply chain considerations, and overall culinary performance to meet P&L goals
Leads concept development and oversees site selection and implementation of new Food & Beverage locations
Manages hospitality development and operational change initiatives across all project phases, from planning and design through execution and delivery
Drives technology initiatives and innovative solutions to improve efficiency, enhance the guest experience, and streamline operations
Oversees capital improvement projects across existing hospitality facilities
Leadership & Strategy
Provides strategic leadership across the Hospitality division, developing talent, enabling innovation, and aligning teams to organizational goals
Partners with the Agency managing Food & Beverage Operations, Events & Marketing, and Culinary teams to deliver leadership oversight and performance feedback
Leads a people-focused hospitality culture that engages team members and reinforces service excellence
Develops, manages, and supports divisional operational systems and programs, including compensation structures, incentive plans, audits, and financial analysis
Oversees financial planning and decision support, including cost-benefit analyses for Food & Beverage operations and management of the divisional Capital Plan
Ensures effective communication, coordination, and support between Home Office departments and the Hospitality division
Researches industry trends and market standards to drive continuous improvement, operational efficiency, and revenue growth
Collaborates with Marketing to align hospitality leadership efforts with established brand and marketing objectives
Represents the company internally and externally through senior leadership meetings and participation in restaurant-focused professional organizations
Skills and Experience
8+ years' experience within high-volume restaurants with 5+ years of progressive experience in a senior management role(s) preferred
4 Years experience in Private clubs (i.e. Golf, Tennis, Yacht, Social, etc.), and an emphasis on Banquet and Event management
Regional management experience over multiple units/locations
Master's degree or equivalent certification in Business Administration practices
Strong culinary background and experience
Professional verbal and written communication skills with an emphasis on presentation and leadership
Proficient across Microsoft Office suite
Working knowledge of back office and restaurant operational procedures, POS, cost management platforms and general accounting practices
Ability to prioritize and organize multiple tasks for multiple departments
Prior experience in developing training, compensation and leadership programs
About Crow Holdings
Crow Holdings is a privately held real estate investment and development firm that specializes in acquiring, developing, and managing commercial and residential properties. The company was founded in 1948 by Trammell Crow and has since grown to become one of the largest real estate firms in the United States. Crow Holdings has a diverse portfolio of properties that includes office buildings, retail centers, apartments, and hotels. The company is headquartered in Dallas, Texas and has offices in several other cities across the country.
