Posting Title: Director, Communications & Engagement
Department: Office of the CEO
Full/Part Time:
Job Type: Permanent
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $150,761.00 - $188,451.00
Close Date: November 13, 2026
SUMMARY The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability. Reporting to the Chief of Staff, the Director leads BCFSA's communications and engagement function and is responsible for the communications, engagement, and governance capabilities that support understanding, relationships, trust, and confidence in BCFSA's work. The role ensures communications and engagement support BCFSA's mandate, Strategic Plan, regulatory effectiveness, organizational alignment, and purpose of building and maintaining confidence in British Columbia's financial services sector among consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
ACCOUNTABILITIES - Leads, directs, and builds BCFSA's communications and engagement strategy, communications and engagement governance framework, and enterprise communications and engagement capability.
- Serves as a BCFSA's senior communications and engagement advisor and is accountable for influencing executive decision-making on enterprise communications, engagement, reputation, confidence-building, and communications risk.
- Accountable for the development, governance, implementation, and continuous improvement of the Communications Policy and related communications and engagement standards, practices, frameworks, and governance mechanisms.
- Develops and maintains communications and engagement frameworks, tools, standards, guidance, and practices that support understanding of BCFSA's mandate, regulatory priorities, decisions, and actions and contribute to trust and confidence in BCFSA's work.
- Accountable for BCFSA's interest holder engagement and consultation framework, including relationship management, engagement planning, stakeholder intelligence, and the integration of engagement insights into organizational planning and decision-making. Supports effective engagement and dialogue with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
- Establishes and maintains an enterprise narrative that supports strategic execution, organizational alignment, understanding, trust, and confidence.
- Oversees reputation management, communications risk, media relations, issues management, and crisis communications to support informed decision-making and organizational readiness.
- Accountable for internal and leadership communications that connect BCFSA's strategic direction, external environment, priorities, and decisions to the work of team members and support organizational alignment.
- Oversees digital communications, analytics, audience insights, performance measurement, and the responsible use of emerging technologies to improve communication and engagement effectiveness.
- Builds communications and engagement capability across BCFSA through advice, standards, guidance, tools, and leader enablement.
- Leads and develops managers, professional staff, and branch operations and is accountable for branch planning, performance, resources, and continuous improvement.
JOB REQUIREMENTS - Expert knowledge of strategic communications, interest holder engagement, reputation management, communications and engagement governance, issues management, and crisis communications.
- Demonstrated ability to lead an enterprise communications and engagement function and advise executives on complex, sensitive, and high-profile matters.
- Demonstrated ability to develop communications and engagement strategies, governance frameworks, standards, and organizational capabilities.
- Strong judgment, political acuity, business acumen, and ability to operate in a regulatory and public-sector environment.
- Demonstrated ability to build trusted relationships, influence across organizational boundaries, and lead complex engagement initiatives involving consumers, regulated entities, Indigenous Peoples, government partners, other regulators and jurisdictional counterparts, team members, and other interest holders.
- Knowledge of engagement practices, Indigenous relations, reconciliation commitments, public participation, and relationship-based approaches to engagement in a regulatory or public-sector environment.
- Demonstrated ability to lead managers and multidisciplinary professional teams.
- Digital and artificial intelligence literacy, including experience using data, analytics, and audience insights to support decision-making and evaluate outcomes.
RELATED EXPERIENCE - A minimum of 10 years of progressively senior experience in communications, engagement, public affairs, corporate affairs, reputation management, stakeholder engagement, or a related field.
- Experience leading an enterprise communications, engagement, reputation, or confidence-building function.
- Experience advising executives and senior leaders on complex communications, stakeholder, reputational, and organizational risks.
- Experience developing and implementing communications, engagement, consultation, or organizational alignment strategies in a complex organization.
- Experience leading managers, professional subject matter experts, and multidisciplinary teams.
- Experience building relationships and engaging with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
- Experience in a regulatory, public-sector, financial services, Crown agency, or similarly complex and accountable environment is preferred.
EDUCATION - Degree in Communications, Public Relations, Public Administration, Business Administration, Journalism, Political Science, Marketing, or related discipline.
- An equivalent combination of education and related experience may be considered.
CERTIFICATIONS - Professional accreditation or certification in communications, public participation, stakeholder engagement, public relations, change management, or a related discipline is considered an asset.
- Membership in a relevant professional association is considered an asset.
PROVISOSCandidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.
