Position: Dir, Business Process Consulting
Position Summary: The Dir, Business Process Consulting is a senior leader within CDK's Consulting organization, responsible for leading a high-performing team of consulting professionals while driving revenue growth, operational performance, customer outcomes, and associate development. This role has significant responsibility for the performance of the Consulting business, including revenue attainment, profitability, productivity, delivery quality, customer satisfaction, talent development, and execution of strategic growth initiatives.
The ideal candidate is an experienced consulting leader who combines strong business and financial acumen with exceptional people leadership. This individual will be comfortable operating at both the strategic and tactical levels - developing the organization and identifying growth opportunities while maintaining strong discipline around execution and results.
Position Responsibilities & Essential Functions:
Business and Financial Leadership
- Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
- Maintain strong visibility into business performance, capacity, utilization, pipeline, and delivery forecasts.
- Identify risks and opportunities early and develop actionable plans to address them.
- Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
- Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.
Consulting Delivery and Customer Outcomes
- Ensure consistent, high-quality consulting delivery across customers and engagements.
- Establish expectations and accountability for customer outcomes, delivery excellence, and measurable business impact.
- Build trusted relationships with key customers and executive stakeholders.
- Support leaders and consultants in navigating complex customer engagements and escalations.
- Maintain a strong customer-first culture with a focus on measurable value and long-term relationships.
People Leadership
- Lead, coach, and develop Consulting managers and consulting professionals.
- Build a culture of accountability, collaboration, continuous improvement, and high performance.
- Establish clear performance expectations and ensure leaders actively manage productivity, development, and results.
- Develop future leaders and create meaningful succession and career-development opportunities.
- Attract, retain, and develop high-performing consulting talent.
Growth and Strategy
- Partner with Sales and other CDK teams to identify and develop new Consulting opportunities.
- Help evolve Consulting offerings based on customer needs, market trends, and CDK strategic priorities.
- Support the development, launch, and scaling of new consulting services and recurring-revenue opportunities.
- Encourage consultants to identify opportunities across the broader CDK portfolio and create meaningful referrals and expansion opportunities.
- Translate strategic priorities into clear operating plans and measurable execution.
Operational Excellence
- Drive disciplined management of billable productivity, resource utilization, capacity, scheduling, and delivery.
- Use data and performance metrics to identify trends and improve business results.
- Establish consistent operating rhythms across the organization.
- Continuously evaluate processes and identify opportunities to improve efficiency, scalability, and the consultant and customer experience.
Required Qualifications and Attributes:
- 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
- Bachelor's degree or equivalent experience.
- 6+ years of people leadership experience.
- Demonstrated experience leading managers and geographically dispersed professional teams.
- Strong financial and business acumen with experience managing revenue, profitability, productivity, and operational KPIs.
- Proven ability to build high-performing teams and develop leaders.
- Demonstrated success managing complex customer relationships and executive-level stakeholders.
- Strong understanding of consulting and professional-services delivery models.
- Experience partnering with Sales to develop opportunities and grow customer relationships.
- Ability to translate strategy into execution and measurable business outcomes.
- Strong communication, presentation, negotiation, and executive-presence skills.
Preferred Qualifications and Attributes:
- Automotive retail and/or dealership operations experience.
- Automotive Consulting experience.
- Experience with change management or transformation.
- Experience being a leader of leaders.
Salary Range: $180,000 - $200,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
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