2-5 years of preferred sales and customer service experience
Automotive sales experience is a plus
Strong customer service, organizational, and negotiation skills
Self-motivated and goal-oriented individual
Excellent written and verbal communication skills
Valid driver's license and clean driving record
Responsibilities
Establish contact with online shoppers via phone, text, and email
Identify customer needs and objectives through effective questioning
Provide customers with vehicle info, pricing, and support
Schedule customer showroom appointments for vehicle viewing
Demonstrate expert knowledge of vehicle features and benefits
Close sales and work with Finance Manager for delivery
Follow up post-sale for customer satisfaction and additional sales opportunities
Benefits
Career progression opportunities within a respected automotive company
Comprehensive medical, dental, and vision insurance, plus life insurance
401K plan with company matching
Employee discounts on vehicles and services
Full Job Description
Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. × Dismiss alert
Job Description
We are always looking for talented individuals to add to our team. Currently, we are seeking a friendly, self-motivated candidate to fill the role of Digital Retail Customer Specialist, who are often the first contact for customers interested in purchasing a vehicle online. The qualified candidate will be expected to:
Establish contact with online shoppers utilizing phone, text and e-mail communication methods
Discover shopper's objectives, wants and needs through constructive qualifying engagement
Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs.
Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase
Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup.
Close sales and work with the Finance Manager to provide a world class vehicle delivery
Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities.
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
Competitive pay
Outstanding medical, dental, and vision plans, as well as life insurance
401K with company match
Employee discounts on all vehicles and services
Job Requirements
Minimum high school diploma or GED equivalent required
2-5 years sales and customer service experience preferred but not required
Automotive sales background a plus
Excellent customer service, organizational, and negotiation skills
Self-motivated, goal-oriented, and enthusiastic presence in a team environment
Strong written and communication skills
Valid driver's license required as well as clean driving record
Professional appearance and work ethic
Pay Range & Compensation Details
Pay is from $50,000 - $120,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!
