The Business Central (BC) Delivery Director is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions and the delivery team. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure that our clients achieve their desired outcomes. The Delivery Director will collaborate with cross-functional teams, guide clients through the implementation process, and provide strategic insights to maximize the value of the D365 Business Central platform.

Job Responsibilities:

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.

• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.

• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.

• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.

• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.

• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.

• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.

• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.

• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Requirements:

• BA/BS in Business, IT, related field or equivalent work experience.

• Minimum of 6 years of hands-on experience with D365 Business Central implementations.

• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.  Leading teams and driving continuous improvement

• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.

• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.  Understanding financial planning and analysis is highly desirable.

• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.

• Strategic thinker with the ability to develop and execute go-to-market strategies aligned with business objectives.  Review market analysis and translate insights into actionable plans. 

• Excellent verbal and written communication skills are vital for effectively conveying product positioning, messaging, and value propositions. Ability to create compelling content, deliver presentations, and communicate complex concepts in a clear and concise manner. 

• Experience leading and managing others with the ability to influence cross-functional teams, motivate others, and drive collaboration, are necessary.

• Client-focused with ability to understand client needs, pain points, and buying behaviors is critical.

• Microsoft certifications related to D365 Business Central are preferred.

• Ability to thrive in a fast-paced, changing environment, adapt to new technologies and market trends, and quickly adjust strategies as needed.

• Travel for Armanino business and clients, as needed.