The SCAC is responsible for day-to-day operation of the application solution, in partnership with other technical resources throughout company, to ensure all SLAs and client expectations are met or exceeded.
Manage high-touch complex deployment projects, ensuring customer success criteria are achieved within predetermined timelines; provide technical guidance and support, leveraging product expertise and industry best practices.
Lives and breathes the voice of the customer, capable of translating market trends, requirements and competitive dynamics into comprehensive solution offerings, fostering healthy debate and ambitious thinking within a team environment to arrive at a suitable solution.
Design, code, debug, and validate a variety of products and components; write test plans, test cases, and test automation code; work closely and collaboratively with Business Analysts and Architect to deliver product.
As the Technical Product Marketing Manager for API Management, you will be responsible for working with product marketing managers, product managers, and field sales engineer teams to develop and deliver new product demonstrations, competitive overviews, sales enablement tools, and advocacy for the technical community.
Overseeing and coordinating software architecture and design of web based Axway B2B software products, multi-tier architectures, and database management; reviewing, assessing, and engineering systems tuning and diagnostics on UNIX, Linux, and Windows platforms.
Manage customer security expectation, assist the product support organization to deliver optimal security outcomes for all customers; provide security expertize on the RFP support and the Security Audit requirements.
Work with project lead and business users to understand business processes that drive analytics requirements, document project reporting requirements and translate them into functional and technical specifications for analytics solutions.
Participate in all phases of software development to help/guide choices for better testability; play the role to quality referent to drive definition of overall test strategy for product/component and release readiness criteria.
Leads discovery workshop sessions to gather customer requirements and critical business and technical challenges; prepares and delivers presentations of the company's solutions to all levels in the prospect's organization.
This role will be responsible for building and rolling out the Technology Partner program, proactively growing the ecosystem of certified technology partner, and selectively engaging with the technology partners on joint marketing and GTM activities.
Execute the development of a solid Infrastructure and process improvement projects in several domains including Security Incident Management, Vulnerability management, Intrusion Detection, and Incident Response.