Hands-on experience with Zscaler products (ZIA, ZPA, ZDX)
Strong understanding of networking protocols and security best practices
Excellent communication and interpersonal skills
Strong critical thinking and problem-solving abilities
Experience with Data Protection Technologies and Network Security
Responsibilities
Provide technical support for Zscaler products, troubleshooting and resolving issues
Monitor and maintain the health and performance of Zscaler solutions
Collaborate with support teams to understand technical needs and provide solutions
Assist in the deployment and configuration of Zscaler products
Conduct root cause analysis for recurring issues and implement preventive measures
Document technical issues and solutions for knowledge sharing
Stay updated with the latest Zscaler features and industry trends
Work closely with engineering and product teams to resolve complex issues
Benefits
Opportunity to work with cutting-edge Zscaler technologies
Collaborative environment with support teams
Exposure to industry trends and continuous learning
Potential for career advancement within the CISO team
Engagement with key stakeholders across the organization
Full Job Description
Job Description
The impact you will have in this role:
Being a member of CISO team, this role is for a dedicated and skilled Lead Zscaler Security Engineer. The ideal candidate will have a strong background in network security, cloud technologies, and hands-on experience with Zscaler products. As a Lead Zscaler Security Engineer, you will be responsible for providing technical support and ensuring the smooth operation of Zscaler solutions.
Your Primary Responsibilities:
Provide technical support for Zscaler products (ZIA, ZPA, ZDX), including troubleshooting and resolving issues.
Monitor and maintain the health and performance of Zscaler solutions.
Collaborate with support teams to understand their technical needs and provide effective solutions.
Assist in the deployment and configuration of Zscaler products.
Conduct root cause analysis for recurring issues and implement preventive measures.
Document technical issues and solutions for knowledge sharing and future reference.
Stay up to date with the latest Zscaler features, updates, and industry trends.
Work closely with the engineering and product teams to escalate and resolve complex issues.
**NOTE: The Responsibilities of this role are not limited to the details above. **
Qualifications:
Bachelor's degree and/or equivalent experience
Minimum 6 years of Cybersecurity related experience
Talents Needed for Success:
Hands-on experience with Zscaler products (ZIA, ZPA, ZDX).
Strong understanding of networking protocols and security best practices.
Strong communication and interpersonal skills, including the ability to build relationships with key stakeholders.
Strong critical thinking and problem-solving skills to resolve problems effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity.
Ability to work independently and manage multiple tasks simultaneously.
Experience in managing Data Protection Technologies: Endpoint & Web DLP, CASB
Industry security certifications such as CISSP or other cybersecurity domain coverage is preferred.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
Learn more about Clearance and Settlement by clicking here.
About DTCC
The Depository Trust & Clearing Corporation (DTCC) is a financial services company that provides clearing, settlement, and information services for the global financial industry. DTCC was founded in 1999 and is headquartered in New York City. The company operates through subsidiaries that provide services such as trade matching, risk management, and asset servicing. DTCC is owned by its users, which include broker-dealers, banks, and other financial institutions. The company is committed to reducing risk and increasing efficiency in the financial markets.
