Customer Success Manager

SEMI • $150K — $350K *
San Jose, CA 95123In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-10 years in EDA, semiconductor design, or customer-facing technical roles.
  • Hands-on background in RTL design, simulation, or verification.
  • Experience in applications engineering, field applications, or technical account management.
  • Strong communication skills to explain technical concepts to diverse audiences.
  • Self-directed with a high ownership mentality.
  • Demonstrated growth trajectory in prior roles.

Responsibilities

  • Own relationships with top-tier semiconductor accounts as the primary technical contact.
  • Collaborate with account managers to create customer success and strategic growth plans.
  • Drive adoption by understanding customer workflows and identifying impactful opportunities.
  • Triage and prioritize technical issues, working with R&D for quick resolutions.
  • Conduct regular Technical Review and Management Review Meetings with clients and internal teams.
  • Act as the customer's voice internally to inform the product roadmap based on feedback.

Benefits

  • Unlimited PTO and full benefits including medical, vision, dental, and 401k.
  • Offices with free parking, private gym, and complimentary lunches, drinks, and snacks.
Full Job Description
Role Overview

We're hiring Customer Success Managers to own the technical success of our most important strategic accounts. This role is built for someone who has spent their career at the intersection of EDA, semiconductor engineering, and customer engagement. You know design tools, understand verification flows, and have already developed an instinct for what engineers need. You are excited to take that foundation and apply it to shaping how the world's leading chip teams adopt and get value from AI. You'll work alongside our Business Development, Applications Engineering, and R&D teams to make sure every account succeeds and use your findings to shape our product roadmap.

Key Responsibilities
  • Own the relationship for top-tier semiconductor accounts, serving as their primary technical point of contact and trusted advisor.
  • Work closely with Account managers to develop customer success plans and strategic account growth plans.
  • Drive adoption and expansion by understanding each customer's design and verification workflow and identifying where ChipAgents can have the highest impact.
  • Triage and prioritize customer technical issues, working directly with R&D to surface bugs, deliver fixes, and close feedback loops quickly.
  • Run regular Technical Review Meeting (TRM) and Management Review Meeting (MRM) with engineering leads and management to align on objectives, roadmap, and explore collaboration opportunities.
  • Serve as the voice of the customer internally, bringing field learnings back to product, research, and engineering to inform the roadmap.
Qualifications
  • 3-10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company.
  • Hands-on background in RTL design, simulation, or verification. You understand the chip development flow and can speak credibly with design and DV engineers.
  • Experience in an applications engineering, field applications, or technical account management role.
  • Strong communicator who can translate complex technical concepts for both engineering teams and executive stakeholders.
  • Self-directed with a high ownership mentality
  • Demonstrated growth trajectory in previous roles.


Nice to Haves
  • Familiarity with AI-assisted design or verification tools.
  • Experience working at or supporting early-stage customers at a startup or high-growth company.
  • Exposure to enterprise software adoption, professional services, or customer enablement programs.


What We Offer
  • $150K/yr - $350K/yr + incentive bonus + equity. We are open to discuss above-scale compensation with exceptional candidates on a case-by-case basis.
  • Unlimited PTO and full benefits (medical, vision, dental, 401k).
  • Two engineering-centric offices with free parking, private gym, and free lunch, drinks and snacks.

About SEMI

SEMI is a global industry association that represents companies involved in the manufacturing and supply chain of the electronics industry. The association was founded in 1970 and is headquartered in Milpitas, California. SEMI provides its members with networking opportunities, industry research, and advocacy on issues affecting the industry. The association also hosts industry events and conferences, including SEMICON West and SEMICON China. SEMI has offices and operations in North America, Europe, Japan, Korea, Taiwan, China, and Southeast Asia.
Learn more about SEMI
Size
200 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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