Amazon

Customer Solutions Manager, USAF

Amazon$153K — $207K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience leading technical or engineering programs.
  • 2+ years of customer-facing interaction with executives and technologists.
  • Bachelor's degree in STEM, business, or related field.
  • Proven ability to lead diverse project teams across functions.
  • Active Top Secret US Government Security Clearance.

Responsibilities

  • Accelerate delivery for customer outcomes within a cross-functional team.
  • Manage a portfolio of mission-critical USAF customers.
  • Ensure execution and realization of value across USAF programs.
  • Drive adoption strategies for cloud and AI technologies.
  • Collaborate across AWS and engage with industry partners for influence.
  • Facilitate the implementation of technology solutions in military operations.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching contributions.
  • Paid time off and parental leave.
  • Adoption and surrogacy reimbursement coverage.
  • Mental health and support services.
Full Job Description
Amazon Web Services is seeking a Senior Customer Solutions Manager to support our Air Force (DAF) customers. In this role, you will have the exciting opportunity to help drive the growth and shape the future of emerging technologies for the warfighter.

The ideal candidate will have (1) expertise operating in entrepreneurial and highly matrixed environments, (2) the ability to translate customer requirements into technology solutions, and (3) past performance implementing and delivering technology solutions that drive measurable customer outcomes. Candidates should have an understanding of DoD infrastructures, policies, and operational performance requirements.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Key job responsibilities

Your responsibilities will include accelerating delivery against customer outcomes as part of a cross-functional account team, managing an existing portfolio of mission-critical customers, and ensuring successful execution and value realization across USAF programs supporting command and control, weather, intelligence, and OCONUS missions. This includes driving adoption strategies, collaborating across AWS, and engaging with customers and industry partners to influence and accelerate cloud and AI adoption.

This position requires 25-40% travel dependent on customer locations and classification requirements.

BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

- Bachelor's degree in science, technology, engineering, math, business or equivalent

- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- Current, active US Government Security Clearance of Top Secret or above

PREFERRED QUALIFICATIONS

- PMP certification, or SCRUM/Agile, SAFe certification

- Experience implementing cloud services including migrations and modernization projects or similar

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 153,600.00 - 207,800.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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