Join Eden Park as a Credit Manager, reporting to Senior Manager, and be part of our talented and growing team!
About the Role:- Responsibility and oversight for ensuring all Credit policies and processes are followed.
- Ensuring your team is trained on all policies, processes, and regulatory requirements.
- Ensuring your team's productivity SLAs, quality standards, and KPIs are achieved.
- Ensuring that policy escalations and decision-making adhere to proper authority levels.
- Working closely with Sr. Managers in Originations to ensure a full understanding and execution of the credit risk strategy.
- Performing audits as required and overseeing remediation activities arising from audit and compliance findings.
- Reviewing audit and compliance findings and implementing corrective actions as required.
- Assisting in the recruitment, onboarding, training, development, and retention of bilingual staff within the Credit department in Montreal.
- Completing regular check-ins, performance reviews, coaching discussions, and mid-year/year-end evaluations through written and verbal communication.
- Working collaboratively with Sales, Income, Funding, and Dealer partners to support operational objectives and customer service excellence.
- Assisting in ensuring all documentation, communications, and processes supporting Quebec Credit operations are available in both official languages and comply with business and regulatory requirements.
- Supporting the team during periods of high volume, complex escalations, or business-critical initiatives.
- Supporting the review of credit applications, and documentation processes to ensure compliance with established policies, procedures, and quality standards.
- Monitoring operational trends, productivity metrics, and quality outcomes and recommending improvements to leadership aimed at enhancing efficiency, compliance, and customer experience.
What you'll love about working here:- Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life's big moments.
- For more information on who we are as an employer click here.
Education Requirement:Secondary School diploma - Post Secondary Education an asset
Years of Experience:- Minimum of 5 years of Credit adjudication experience
Additional Qualifications, Certifications, Skills:- Experience in a financial institution and knowledge of the auto industry
- Strong understanding of Equifax/Trans Union credit bureaus
- Experience with LOS software systems
- Familiarity with Microsoft office applications (Excel, PowerPoint, word).
- Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with stakeholders at all levels.
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Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Time Type:Full time
Job Type:Permanent
