TD Bank

Bilingual Senior Collector, TD Equipment Finance

TD Bank • $81K — $115K *
Montreal, QC H1A 0A1In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 1 week ago
Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent work experience
  • 5+ years of commercial collections experience
  • Bilingual in English and French
  • Strong knowledge of bankruptcy, receivership, and CCAA processes
  • Solid understanding of security instruments and PPSA
  • Strong analytical skills with advanced Excel proficiency
  • Effective communication and organizational skills

Responsibilities

  • Deliver exceptional customer service at every interaction
  • Manage a portfolio of medium- to high-risk delinquent loans
  • Develop and execute loss mitigation strategies on complex files
  • Conduct data analysis and prepare portfolio reports
  • Proactively monitor accounts to reduce delinquency and losses
  • Manage insolvent accounts and maximize recovery
  • Collaborate with internal partners to resolve issues and achieve goals

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs
Full Job Description
Work Location:
Montréal, Quebec, Canada

Hours:
37.5

Line of Business:
Credit Management

Pay Details:
81 600 $/$81,600 - 115 200 $/$115,200 CAD

Job Description:

The Senior Collector role is part of the TD Equipment Finance Collections team. You will work closely with Operations, Credit, and Risk partners to manage delinquent accounts and support organizational objectives.

Job Description

CUSTOMER

  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience
  • Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
  • Develop and execute loss mitigation strategies on complex files.
  • Develop portfolio reports and conduct data analysis to support managerial oversight
  • Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations
  • Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
  • Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
  • Lead by example while handling core responsibilities and additional assignments.
  • Collaborate with internal partners to resolve issues and achieve business goals.
  • Maintain professional relationships with internal and external customers.
  • Apply independent judgment while adhering to risk policies, procedures, and compliance requirements.


SHAREHOLDER:

  • Contribute to the achievement of business objectives through exceptional customer service and risk support to increase profitability and enable business growth
  • Support the promotion of products, sales, services and banking capabilities
  • Contribute to business objectives for Operational Excellence
  • Complete business processes and procedures in a timely and accurate manner
  • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk activities as necessary
  • Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE TEAM:

  • Participating fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce


BREADTH & DEPTH
  • Professional role with a focus on providing specialized business services, advisory or process / program support for own area of specialty, within defined parameters
  • Requires sound conceptual knowledge in their own field of specialty
  • Investigates and analyzes potential solutions; ensures processes and functional programs are implemented
  • Executes on work with some complexity; generally requiring short to medium-term focus (weekly-monthly)
  • Accountable for own work and effective coordination of processes and information across related teams
  • Delivers on assigned initiatives / projects /programs with some direction from management


EXPERIENCE & EDUCATION:
  • Undergraduate degree and/or
  • 5+ years of commercial collections experience or equivalent.
  • Bilingual (English/French).
  • Strong knowledge of bankruptcy, receivership, and CCAA processes.
  • Solid understanding of security instruments and PPSA.
  • Strong analytical skills and advanced Excel proficiency.
  • Effective communication and organizational skills.
  • Ability to manage priorities with minimal supervision.
  • Commitment to service excellence and continuous improvement.


Language Requirement (Quebec only):
Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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