Consumer Experience (CX) Strategy lead

Position Title: Consumer Experience (CX) Strategy lead
Location: Toronto, ON - Hybrid - 3 days per week onsite - required.

About the Job

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

Main Responsibilities:

• Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks.
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.

• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.

• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist.

• Embody excellence in consumer experience at all level and influence product and service strategy direction.

• Influential leader representing CX Strategy across the business and corporate, including product and service development functions.

• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.

• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering.

About You

Key Qualifications:

• Bachelor's degree in design, HCI, MBA or related field - required. Master's degree - preferred.
• 7+ years of hands-on as a CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data.
• Embody a strong and effective user's point of view inside the organization.
• Familiarity with pharma/health technology is a plus.
• English communication skills on a professional level (verbal and written).

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.

Knowledge, Skills and Abilities:

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
• Strong business acumen, with ability to understand value generation and business modelling.
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners.
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
• International experience, with understanding of cultural sensitives as the role is global.
• High EQ to manage different stakeholders within the organisation and understand how to bring them along.

Desired traits:

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details

• Comfortable with change and ambiguity: you are naturally confident in a shifting world.

• You bring the ability and interest to help lead cultural shifts in the organization including Digitaltransformation

• You have an intellectual curiosity that inspires others around you

• Culturally curious, you are willing to work in an international environment

This position is for a new vacant role that is now open for applications.

AI Usage

"Artificial Intelligence" refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company's Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada's Privacy Officer via Sanofi's data subject request portal, Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

North America Applicants Only

The salary range for this position is:
127,000.00 - 177,000.00 (Includes target bonus)
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:
127,000.00 - 177,000.00 (Comprend le bonus cible)
La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien