Job ID: 17402
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: RCC/PCC Ops
Date Posted: Sep 24, 2026
Description JOB TITLE:
Computer Specialist (Operations) Level 1 TWU Represented
SALARY RANGE:
$ 109,076 - $ 118,218
DEPT/DIV:
Information Technology
SUPERVISOR:
Senior Director, RCC and PCC Operations
LOCATION :
RCC - 354 West 54 th Street, New York, NY 10019
HOURS OF WORK:
9:00 am - 5:30 pm (7.5 hours/day) or as required
Summary
Under supervision, with considerable latitude for independent action or the exercise of
independent judgment, is responsible for providing management with state-of-the-art
technical assistance in all aspects of data processing operations. Provides supervision or senior staff support of computer operations in a large-scale, multi-programmed
mainframe computer environment, or the conduct of similar duties within a large network of distributed minicomputer and microcomputer systems. All personnel perform related work.
Responsibilities
- Researches , tests, and recommends the purchase of computer equipment and associated requisite software products necessary to maintain or enhance the data center's operations environment.
- Provides management with data processing hardware technical expertise in the plan of modifications to the existing facility and identification of new or backup sites.
- Coordinates high-level technical responses to difficult operational issues to resolve user-related problems.
- Coordinates production and solves operational and scheduling problems.
- Provides diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.
- Supervises staff who operate computer consoles in a multiple mainframe or large mini and/or microcomputer environment.
- Establishes and maintains uniform performance standards and efficient methods of work.
- Trains, instructs , and schedules senior computer operations personnel.
- Conducts cost-benefit and other analyses to quantify recommendations to management.
- Maintains data security and internal control environment adequate to protect agency assets and records.
- Plans, assigns, and reviews the work of senior operations staff and assumes general responsibility for the satisfactory completion of work performed.
- In a large data processing facility, supervises one or more groups or project teams engaged in the installation, maintenance, or enhancement of data processing equipment and software.
- Conducts complex internal consultancy projects requiring an in-depth knowledge of computer equipment, operating systems, and job control languages.
Required Qualifications
- A baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
- An associate degree from an accredited college and six years of satisfactory full - time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
- A four-year high school diploma or its educational equivalent and eight years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
- Education and/or equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and the four years of satisfactory full-time experience as described in "1", "2", or "3" above.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
