Industry/Sector
Banking and Capital Markets
Specialism
Operations
Management Level
Manager
Job Description & Summary
The Opportunity
As a Commercial Lending Transformation Manager you will lead client workstreams focused on optimizing commercial lending operations, shaping process improvements, and guiding teams through transformation efforts within our Advisory practice. As a Manager you will motivate, coach, and develop team members, take ownership of project planning and delivery, and validate timelines, quality, and deliverables while using business knowledge and technology to support client needs.
In this role at PwC, you will help clients modernize lending, underwriting, servicing, collections, and funding processes, bringing a broad operations consulting perspective to complex business needs. You will work across client service activities, identify opportunities for process improvement, and support the delivery of practical solutions that improve operating performance and align to the needs of financial institutions.
Responsibilities
- Leading commercial lending transformation workstreams that modernize loan origination, servicing, underwriting, collections, and recoveries processes
- Managing client engagement activities across payments and lending operations, translating business needs into practical operational solutions
- Guiding teams in process improvement, operating effectiveness reviews, and operational performance management to reduce waste and improve throughput
- Developing plans for change management, project resource allocation, timeline tracking, and issue resolution across multiple workstreams
- Applying business data analytics, performance metrics, and digital tooling to identify process gaps and measure transformation outcomes
- Evaluating operating models, service delivery models, and control points to streamline reconciliation, settlement, and funding activities
- Coaching team members through feedback, work review, and skill development to support consistent delivery across assignments
- Cultivating client relationships and using analytical thinking to identify opportunities that improve banking operations and transaction flow
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
- Demonstrating commercial lending transformation experience in banking environments
- Applying operations management and process improvement skills to lending workflows
- Leading project planning, budgeting, execution, and delivery timelines
- Analyzing system interactions across payments and lending operations
- Mentoring teams through change management and performance coaching
- Using business data analytics and digital tooling to drive process optimization
Travel Requirements
Up to 60%
Job Posting End Date
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
