5+ years of experience in commercial insurance policy administration systems.
Proficient in SDLC methodologies and change management processes.
Exceptional communication skills, both written and verbal.
Advanced skills in Microsoft Excel including pivot tables and complex functions.
Responsibilities
Devise and implement change management strategies for operational transformation.
Communicate change needs and engage staff in the process.
Develop release management strategies for underwriting platforms.
Conduct User Acceptance Testing with end-users prior to implementation.
Manage communications related to change management efforts.
Monitor and assess the effectiveness of changes post-implementation.
Benefits
Collaborative team environment with direct reports to guide and support.
Opportunity to influence change at a strategic level within the organization.
Focus on continuous improvement and operational efficiency.
Engage with diverse functional areas and cross-team collaboration opportunities.
Full Job Description
This position will represent the interests of Starr Casualty and Financial Lines profit centers. This role will be responsible for the planning, development, execution, and monitoring of change management plans and activities including communications, training, stakeholder management, change impact assessment, business readiness analysis, and change reinforcement. The Operations Manager will have good business knowledge, analytical skills, and technical expertise to ensure that business systems are meeting the business needs and helping support profit center objectives. This position will be responsible for monitoring the existing underwriting systems used for efficiency and devise strategies to present to IT for improvements. The position will have two Business Analysts as direct reports.
Performance Objectives:
Devise and implement a systematic approach to manage transition or transformation of Starr’s goals, processes, and technologies.
Communicate the need for change and involve people in developing the change.
Develop and implement release management strategies across all underwriting platforms.
Engage with end-users to develop, evaluate and execute User Acceptance Testing prior to production implementation.
Manage change management communications.
Monitor and assess post-implementation and address issues as they arise.
Knowledge, Skills and Abilities:
Must be process oriented
Exceptional communication and problem solving skills.
Ability to collaborate with business partners
Ability to work across multiple areas functional areas and/or teams
Ability to manage multiple projects and prioritize accordingly
Results oriented
Detail oriented
Ability to translate business needs into business requirements that IT can use for system enhancement or development
Undergraduate degree
Proficient in SDLC methodologies
Experience with change management
MS Office proficient
Advanced knowledge of Microsoft Excel including pivot tables, lookups and complex functions/formulas.
Working knowledge of Visio for process mapping
Experience with commercial insurance policy administration system (5+ years insurance experience a plus)
Excellent communication skills, verbal and written
For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $100,000-$130,000.
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About Starr Insurance Companies
Starr Insurance Companies Careers
There has never been a better time to join the global team of Starr Insurance Companies—the leading provider of insurance and investment solutions worldwide.
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Join Starr Insurance Companies' top-tier team to assist some of the most prestigious clients in navigating their risk management and insurance strategies.
Transform the approach to global insurance solutions with the brightest minds at Starr Insurance Companies. This is where innovation meets industry expertise in a dynamic environment.
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