Job Summary
This job entails leading the design and implementation of security measures for identity and access management. It involves ensuring compliance with organizational standards. It also involves coordinating with Cybersecurity Operations and Application Development teams, reviewing business requirements, and maintaining security solutions. The role contributes to safeguarding critical systems and data by optimizing system performance and documenting operational procedures. Work may require a flexible schedule.
Job Description
Key Responsibilities
Identity Platform Operations & Support
- Provide operational support for Okta and related IAM platforms.
- Monitor identity systems and respond to incidents, service requests, and escalations.
- Troubleshoot authentication, SSO, MFA, federation, and user provisioning issues.
- Perform routine platform maintenance, configuration updates, and health checks.
- Assist with user lifecycle management activities, including provisioning and de-provisioning.
Application Onboarding & Access Management
- Support onboarding of enterprise applications into the IAM ecosystem.
- Assist application teams in configuring SSO, MFA, and federation integrations.
- Validate application configurations and participate in testing activities.
- Support role and entitlement management processes.
- Maintain documentation for integrations, support procedures, and operational runbooks.
Incident Response & Problem Management
- Investigate access-related incidents and service disruptions.
- Analyze logs and system data to identify root causes and recommend solutions.
- Participate in after-hours support rotations as required.
- Escalate complex issues to senior engineers and vendors when necessary.
Collaboration & Continuous Improvement
- Work with security, infrastructure, and application teams to improve service delivery.
- Contribute to the development of operational procedures and automation opportunities.
- Participate in Agile team ceremonies and support documentation of requirements and support processes.
- Continuously expand technical skills through training, certifications, and hands-on experience.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field, or equivalent work experience.
- 2-5 years of experience supporting Identity and Access Management, enterprise applications, or information technology systems.
- Basic understanding of IAM concepts
- Familiarity with identity protocols such as: SAML, OpenID Connect (OIDC), OAuth 2.0
- Experience troubleshooting application access and authentication issues.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work effectively in a collaborative team environment.
Preferred Qualifications
- Hands-on experience with Okta Customer Identity Cloud or Auth0
- Exposure to cloud platforms such as AWS or Azure
- Experience using ticketing systems such as ServiceNow.
- Basic scripting skills in PowerShell, Python, or similar languages.
- Experience supporting enterprise SaaS applications.
- Okta Certified Professional or willingness to obtain certification within the first year.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Collaboration, Identity Access Management (IAM), Platform Management
Compensation
New Jersey Pay Range: $86,645.37 - $129,968.05
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
