Job Type
Full-time
About the roleWe are seeking a strategic and performance-driven Collections Manager to lead, scale, and optimize our collections and default management process. In this role, you will hold primary operational accountability for portfolio recovery performance, team leadership, and loss mitigation strategies across our MCA, Term Loan, and Line of Credit products. You will build and refine recovery frameworks, establish operational SLAs, manage external legal and vendor partnerships, and partner with Risk, Finance, and Legal to protect capital and maximize net recovery yield.
Key ResponsibilitiesStrategic Leadership & Team Management- Capacity & SLA Planning: Manage portfolio distribution, resource allocation, and workflow automation to ensure optimal coverage across all DPD (Days Past Due) stages.
- Talent Development: Drive continuous training on advanced B2B negotiation, financial statement analysis, commercial law fundamentals, and de-escalation tactics.
Portfolio Governance & Recovery Strategy- Department Oversight: Own end-to-end recovery operations across early-stage delinquency (1-30 DPD), late-stage default (31-90+ DPD), and post-charge-off recoveries.
- Policy & Authority Frameworks: Design, implement, and maintain workout, restructuring, settlement, and forbearance policy guidelines. Set and enforce delegation of authority limits for team members.
- Loss Mitigation Strategy: Develop dynamic strategies to address emerging industry risks, such as MCA stacking, fraudulent ACH stops, and third-party debt consolidation intervention.
- Complex Case Escalations: Act as the primary internal decision-maker for complex, high-exposure, or sensitive delinquent accounts requiring executive-level resolution, subject only to liaison and coordination with the owner of the balance sheet risk for each such account.
Analytics, Reporting & Team Collaboration- Performance Tracking: Analyze key portfolio metrics-including Roll Rates, Cure Rates, Gross vs. Net Recoveries, and Daily ACH Clear Rates-to forecast monthly/quarterly recovery outcomes.
- Executive Reporting: Prepare and present routine portfolio health assessments, loss provision analysis, and recovery trends to C-suite leadership and Risk Committees.
- Feedback Loop to Underwriting: Partner closely with Credit Risk and Underwriting teams to share default insights, identifying early risk signals to continuously refine origination policies.
- Inter-Departmental Synergy: Collaborate with Finance on pre-charge-offs, write-offs, and financial reporting, and work alongside Customer Support and Sales to resolve root-cause payment friction.
Legal Oversight & Vendor Management- Agency & Attorney Management: Oversee external third-party collection agencies, legal counsel, and asset recovery vendors. Monitor performance against SLAs, commission structures, and recovery benchmarks.
- Legal Enforcement Oversight: Authorize and manage legal escalation processes, including but not limited to proposing litigation strategies centering on suit-on-breach actions around the country, as well as proposing tactics and strategies for post-judgment enforcement.
- Regulatory Compliance: Ensure all departmental practices strictly adhere to commercial lending regulations, debt collection laws, state licensing rules, and company compliance standards.
Requirements
- Leadership: 3+ years of direct management experience leading commercial collections, workout, or recovery teams in a fast-paced fintech lending environment.
- Industry & Product Expertise: 6+ years in commercial finance, with deep operational understanding of Merchant Cash Advances (MCAs), commercial term loans, lines of credit, daily/weekly ACH clearing, and credit card split processing.
- Strategic & Analytical Mindset: Demonstrated success designing collection strategies, managing department budgets/targets, and utilizing data to improve portfolio recovery metrics.
- Legal & Technical Proficiency: Thorough knowledge of UCC filings, working knowledge of commercial litigation, judgment enforcement, bankruptcy proceedings (Chapter 7, 11), and thorough knowledge of loan management/CRM software.
- Executive Communication: Outstanding negotiation, conflict resolution, and presentation skills with the ability to interact effectively with business owners, external counsel, and C-level executives.
- Education: Bachelor's degree in Finance, Business Administration, Economics, or a related field (or equivalent managerial experience).
Preferred Qualifications- Experience leading risk/recovery operations within a high-volume alternative lending firm or fintech company.
- Track record of building out automated collections workflows, dialer systems, or CRM/LMS collection modules.
- Formal background in commercial credit analysis or underwriting.
