5-7 years in client success or technical project management role.
Strong grasp of software development lifecycles, particularly Agile/Scrum.
Ability to effectively communicate technical requirements to development teams.
Demonstrated excellence in organization and stakeholder management.
Comfortable using project management platforms like Jira or Trello.
Responsibilities
Serve as the main contact for clients, ensuring clear communication.
Translate client needs into specific tasks for development teams.
Collaborate with technical teams to prioritize and manage workflows.
Monitor project timelines, proactively addressing any issues.
Facilitate meetings essential for agile project delivery like sprint planning.
Ensure timely delivery of features through effective coordination.
Provide regular updates and risk assessments to both clients and internal teams.
Identify and implement improvements in delivery processes.
Benefits
Flexible working hours to promote work-life balance.
Opportunities for professional development and training.
Collaborative work environment with a focus on team success.
Access to modern project management tools and resources.
Full Job Description
Client Success & Delivery Manager
Role Summary
The Client Success & Delivery Manager is responsible for ensuring successful delivery of client projects by acting as the bridge between clients and the development team. This role combines client relationship management with technical coordination, ensuring priorities are clearly defined, development work is progressing as planned, and projects are delivered on time and to a high standard.
Key Responsibilities
Act as the primary point of contact for assigned clients.
Translate client requirements into clear, actionable development tasks.
Prioritise and manage development workflows in collaboration with the technical team.
Track project progress, manage timelines, and proactively resolve blockers.
Facilitate sprint planning, stand-ups, and delivery meetings where required.
Ensure features and enhancements are completed, tested, and delivered according to client expectations.
Communicate project updates, risks, and timelines to clients and internal stakeholders.
Identify opportunities to improve delivery processes and client experience.
Maintain project documentation and task management within tools such as Jira in the Atlassian suite
Skills & Experience
Experience in client success, technical project management, or software delivery.
Strong understanding of software development lifecycles (Agile/Scrum).
Comfortable working with developers and discussing technical requirements.
Excellent organisational, communication, and stakeholder management skills.
Experience with project management tools such as Jira, ClickUp, Trello, or Azure DevOps
