TikTok

Client Solutions Manager - Specialty Retail - Los Angeles

TikTok$84K — $135K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in client solutions, account management, digital advertising, AdTech, or related area.
  • Skilled in using data analysis tools like Excel and Data Studio.
  • Adaptable in a fast-paced and changing work environment.
  • Experience with performance-driven advertising or auction-based platforms is a plus.
  • Demonstrated ability to drive revenue and develop effective media strategies.
  • Expert in creating impactful Quarterly Business Reviews (QBRs) using data storytelling.
  • Familiarity with measurement frameworks and solving technical issues with product teams.

Responsibilities

  • Build and nurture strategic relationships with clients as their main contact.
  • Create and implement tailored media strategies to meet client objectives.
  • Utilize product knowledge to guide clients from brand awareness to performance strategies.
  • Inform clients about TikTok’s product offerings and best practices for campaigns.
  • Analyze campaign performance data to suggest optimizations and identify upsell opportunities.
  • Collaborate across teams to fulfill long-term client account plans and initiatives.
  • Resolve client issues by working closely with product and engineering teams.

Benefits

  • Immediate access to medical, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Paid parental leave and disability coverage.
  • Life insurance and wellbeing benefits.
  • 10 paid holidays and 10 sick days each year.
  • 17 days of Paid Personal Time, increasing with tenure.
Full Job Description
Responsibilities

Responsibilities: - Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications. - Develop and execute media strategies tailored to client goals. - Leverage deep product expertise to help clients activate full-funnel strategies - from brand awareness to performance - ensuring TikTok's solutions are effectively aligned to client objectives. - Educate clients on TikTok's products, platform updates, and best practices to drive campaign success. - Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations. - Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives. - Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Qualifications

Minimum Qualification(s): - 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field. - Proficiency in analyzing and utilizing data tools such as Excel, Data Studio. - Ability to thrive in a fast-paced, rapidly evolving environment. Preferred Qualification(s): - Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms. - Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships. - Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok's platform capabilities through data-driven storytelling. - Familiarity with measurement frameworks and attribution models. - Experience diagnosing and solving technical problems in collaboration with product and engineering teams.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $84000 - $135000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is a social media app that allows users to create and share short videos. The app was launched in 2016 by Chinese tech company ByteDance. TikTok has become one of the most popular social media apps in the world, with over 1 billion active users. The app has been downloaded over 2 billion times worldwide. TikTok has faced controversy over its data privacy practices and its potential ties to the Chinese government. In 2020, the app faced a potential ban in the United States, but a deal was reached with Oracle and Walmart to create a new company called TikTok Global.
Learn more about TikTok
Size
1,750 employees
Industry
Founded
2012

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