7+ years in large-scale client transformation initiatives within consulting
3+ years managing and coaching teams of 6-10 delivery professionals
Experience with statements of work, change orders, and SLAs for enterprise clients
Proven ability to lead cross-functional teams and drive accountability
Strong analytical skills with a focus on innovation and effective solutions
Exceptional relationship-building skills with a track record of earning C-level trust
Commercial instinct for identifying growth opportunities and expanding client relationships
Operational rigor in portfolio governance and risk management
Excellent communication skills, capable of conveying complex concepts to non-technical stakeholders
Ability to quickly learn and champion new tools and technologies
Responsibilities
Lead and coach a team of Engagement Managers to optimize performance and delivery
Foster a culture of client advocacy and continuous improvement
Oversee diverse projects, ensuring successful delivery and measurable outcomes
Enforce governance and provide visibility into portfolio health
Build trusted relationships across teams to influence decisions and support client outcomes
Support strategic client engagements and manage escalations effectively
Identify growth opportunities through expansion and upselling
Benefits
Remote work flexibility
Opportunity to lead and develop a team
Engagement with Fortune 500 clients
Focus on operational excellence and continuous improvement
Collaborative culture with a strong emphasis on client advocacy
Full Job Description
Client Services Manager - Service Delivery- Remote
The Client Services Manager (CSM) is a client-facing leader who develops a team of Engagement Managers and oversees project delivery and success across a portfolio of clients. The CSM role combines leadership, client strategy, and operational excellence to ensure our clients experience the value of TSG's partnership and perspective. This role is ideal for a leader who balances strategic portfolio oversight with hands-on delivery leadership. You will connect business stakeholders, delivery teams, and senior leadership, driving execution with a focus on client value, clear outcomes, and organizational priorities.
Candidate must currently reside in the United States.
Key Responsibilities:
Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.
Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.
Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.
Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.
Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.
Partner with leadership to identify growth opportunities through expansion and upselling.
Key Qualifications:
7+ years delivering large-scale client transformation initiatives in a consulting environment
Including at least 3 years of experience directly managing and coaching teams of 6-10 delivery professionals.
Hands-on experience managing statements of work, change orders, and SLAs for enterprise clients.
Demonstrated ability to coach and develop Engagement Managers into trusted, consultative client advisors.
Proven ability to lead cross-functional teams with authenticity and drive accountability.
Strong analytical and adaptive thinking, with the ability to foster innovation and drive effective solutions internally and with clients.
Strong relationship-building skills and executive presence, with a track record of earning C-level trust, navigating escalations, and achieving high satisfaction with enterprise clients.
Commercial instinct to identify expansion opportunities through delivery and partner with leadership to grow client relationships.
Operational rigor across portfolio governance, financial oversight, and risk management, with the ability to anticipate challenges and drive continuous improvement.
Excellent written and verbal communication and facilitation skills, including organizational change management and the ability to convey complex technical concepts to non-technical stakeholders.
Ability to quickly learn new tools and technologies and champion team adoption of new systems and ways of working.
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About The Select Group
The Select Group is a full-service recruiting firm specializing in the placement of top-tier technical professionals in the Information Technology, Engineering, and Healthcare industries. The company was founded in 1999 and is headquartered in Raleigh, North Carolina. The Select Group has a nationwide presence with offices in major cities across the United States. The company has a strong focus on building long-term relationships with both clients and candidates, and prides itself on its ability to provide customized staffing solutions to meet the unique needs of each client. The Select Group has been recognized as one of the fastest-growing private companies in the United States by Inc. Magazine.
