ABOUT OUR ROLEAs a Client Program Manager at TPG, you will be the operational owner of strategic revenue programs. Your responsibility is to ensure that each project delivers against client goals by continuously evaluating performance, ensuring system readiness, and collaborating cross-functionally across enablement, GTM, data, and content teams.
Success in this role requires prior experience managing or overseeing SDR teams at scale, ensuring alignment between team performance metrics and overall program goals. You'll be accountable for ensuring the system xDR's operate in is optimized. You will oversee project performance, drive weekly inspection cadences, evaluate resource effectiveness (ICP, messaging, data, tools), and recommend pivots to maximize pipeline and ROI.
This is a critical role for client satisfaction, revenue retention, and expansion.
KEY METRICS & GOALS - Ensure each program consistently meets or exceeds pipeline generation benchmarks established for the xDR team.
- Drive measurable ROI for each client engagement, with a focus on strong return relative to project investment.
- Maintain high customer retention and contribute to account growth and expansion through strong program execution.
- Manage a portfolio of multiple client accounts and ensure project health across all assigned SDRs.
- Proactively surface and resolve performance risks to preserve and grow long-term client value.
YOUR CORE RESPONSIBILITIES - Program Management:
- Own the project performance tracking process-monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track.
- Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health.
- Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks.
- Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership).
- Drive alignment across messaging, data, and outreach strategy by evaluating what's working and what needs improvement for each client in your portfolio.
- Resource & Infrastructure Evaluation:
- Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals.
- Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments.
- Track what's working, what's not, and drive pivots in strategy through collaborative workflows.
- Own project-wide resource readiness and quality control-Enablement owns coaching execution.
- Customer Partnership:
- Act as the primary operations liaison across all assigned accounts.
- Lead executive briefings, build client-facing narratives, and present ROI updates.
- Manage project onboarding/offboarding experience from a systems and process lens.
- Collaborate with Leadership to shape customer expansion.
- Escalation & Optimization:
- Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment).
- Initiate content audits, enrichment reviews, and repair proposals when metrics decline.
- Partner with Enablement Managers to align repair/replace plans when xDR performance drops.
WHAT YOU'LL NEED TO SUCCEED - 3+ years of experience in program/project management, revenue operations, or sales performance roles.
- Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics).
- Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact.
- Deep understanding of outbound SDR/BDR operations and pipeline health levers.
- Proven track record of driving customer outcomes, retention, and expansion through operational excellence.
- Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management.
- Exceptional cross-functional collaboration and executive communication skills.
WHAT TPG PROVIDES FOR OUR TEAM MEMBERS - Permanent Remote Work Model - No commuting. Work from wherever you're most productive.
- Competitive Compensation - $100,000 base + performance commission.
- Growth & Development - Fast-track opportunities for advancement in a high-growth company.
- Day-One Benefits - Medical, Dental, Vision, Life Insurance, FSA, etc.
- 401K - Plan for your long-term future with our retirement program.
- Mental Health Support - 3 Paid Mental Health Days per year + Employee Assistance Program (EAP).
- Community Impact - 1 Paid Volunteer Day per year.
- Unlimited PTO - Take the time you need (after 90 days).
- Home Office Setup - Laptop, desk, chair, and more provided.
READY TO OWN PROJECT SUCCESS AT SCALE?If you're obsessed with operational clarity, client ROI, and program precision-and want to work in a culture of autonomy, velocity, and excellence-this is your role.
Internet Requirement: This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified.
This position is currently open to candidates in the US only.
